SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ever since I started using this wireless dermatoscope analyzer, my skincare game has gone up a notch. The device is incredibly user-friendly and gives accurate results in no time at. What's more, it's completely wireless! This means that I can use it anywhere without the hassle of dealing with tangled wires or finding an outlet to plug it into. It’s truly been an eye-opener for me as far as understanding my condition goes, allowing me to tailor my skincare routine according to what my skin really needs rather than just guessing what might work. All in all, this tool is a fantastic for anyone who wants to take their skincare regimen seriously.
Highly recommend it for anyone serious about their skincare routine. 👏
Portable, precise, and user-friendly!
I've always struggled with understanding the unique needs of my skin type until I discovered this amazing gadget - the wireless dermatoscope analyzer. It has made such a significant difference in how I approach skincare now! The device offers precise readings about your skin health which helps you make informed decisions regarding your skincare products and routine. Its wireless feature makes it super convenient; you can carry it around wherever you go without worrying about any cords getting in the way! Not only does it provide valuable insights into your current skin condition but also tracks changes over time so that adjustments can be made accordingly. A must-have tool if you are passionate about maintaining healthy glowing skin!
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Absolutely love this device.
The convenience and accuracy offered by this incredible wireless dermatoscope analyzer have blown me away completely! With its help, I’ve been able to gain deep insights into my own unique complexion like never before – everything from identifying problem areas early on to tracking improvements over time becomes effortless with this device at hand. And did I mention that there are absolutely no wires involved? That alone makes carrying and using the product anywhere extremely easy and hassle-free – whether you’re travelling or simply moving around different rooms at home! If there’s one thing every serious skincare enthusiast should invest in, then this is it. It’s truly a game-changer in the world of skincare, minus the wires!
A great tool that aids in maintaining healthy skin!
nice