SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Having used the ProtoArc trackball mouse for a few weeks, I am thoroughly impressed with the battery's longevity between charges. I can go several days without the need to recharge, a significant improvement over my previous mouse.
Fortunately, having purchased numerous trackballs over time, I had a spare ball that fitted perfectly and rolled smoothly.
Working at a desk all day necessitates a comfortable mouse. The ProtoArc has brought a remarkable change. It's comfortable, responsive, and doesn't tire my hand like my previous mouse. I am extremely pleased with this purchase.
The product arrived in good condition.
This finger trackball mouse is pretty awesome; the quality exceeded my expectations.
Working in an office and using a computer all day, I found a significant breakthrough with the Protoarc vertical mouse. It's user-friendly and has notably alleviated my wrist pain. I strongly recommend it for anyone who spends extensive time at the computer.
The mouse feels pleasant in hand and is conveniently usable with the left hand as well. It offers great flexibility for different hand preferences.
The Protoarc wireless trackball mouse is fantastic! Its rollerball operates smoothly, and the thumb control is very comfortable. The ability to switch between devices seamlessly is a big plus. Its a stylish addition to my desk setup. I highly recommend it!
Recently, due to wrist pain from my job, I sought a new ergonomic mouse, and the ProtoArc has been perfect! It's extremely comfortable, and I've noticed a significant decrease in my wrist pain since I began using it. I highly recommend it!
I am very grateful for this product.
As my first trackball, I lack a basis for comparison with other devices. However, the quality of this one is superb. It arrived well packaged, and the delivery was swift. The ball rolls smoothly, and the left/right buttons have a silent click. The forward/back buttons provide a tactile clicky feedback. Overall, I am delighted with the trackball and commend Proto Arc for producing such a high-quality product at a competitive price.
This device is intriguing. Initially, it feels unusual, but it quickly becomes familiar within just 15 minutes. The build quality is excellent, with a coating that feels pleasant to touch. The ball rotates effortlessly, and it connects seamlessly to Windows systems. As someone who works in CAD programs, I find the battery life, lasting about two days or 20 hours, to be very reliable. Therefore, I recommend it for those looking to try something new. It even performs well in offline gaming.
This is an excellent product that I highly recommend. I do wish they would offer a wired version, as the precision of the pointer would likely be higher, and there would be no concerns about battery life.
Spending all day at the computer, this mouse has been a game-changer. Its engineering design has effectively eased my wrist pain and it's extremely user-friendly. I definitely recommend it to anyone who spends a lot of time working on a computer.
Everything is good. Thank you.
The item arrived well-sealed! This wireless and stationary mouse accommodates three devices: a notebook, Palm, and Mobile, and can switch between them with just a touch. I'm still learning to use its various button functions but am very satisfied so far. The angle positioning and control via the movement of the sphere are the standout features of this item.
Working in flat design, a mouse that offers precise movement and control is essential. The Protoarc trackball mouse achieved this from the start. The trackball facilitates easy control over curves and paths. Its design, compatible with human body engineering, ensures comfort even during long design processes.
This is a good product; I recommend it.