SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lighting is great, it's responsive, easy to clean, and the keys aren't just painted on!
If you’re into colorful effects and a loud clicky sound, this keyboard is for you.
The only thing I'd change is the switches under the space bar and enter key, they seem a bit off.
I love this keyboard, though I do wish the wrist rest was a bit thicker. Minor issue, I'll get used to it.
This keyboard is super aesthetically pleasing and works well with my setup. The button on the top right offers multiple light patterns. The only downside is it’s really loud – my entire household can hear me typing away.
I'm not a typist so the illuminated keys really help at night. Love the volume control and all the switchable features.
Overall I like the keyboard, but sometimes a few keys, like the back arrow and the directional arrows, don't function correctly. There are 3 indicator lights - numbers lock, caps lock, and an unknown 3rd light.
Okay, I don't normally leave reviews, but this is easily one of the best keyboards I've EVER bought for the price. This product is all-around GREAT. HIGHLY RECOMMENDED.
Bought this keyboard for my son and he loves it. Very crisp and feels good. Response time is amazing, and it comes in perfect condition with easy-to-find controls... definitely recommend it. 💯💯
I'm a laptop user and this is my first external keyboard, especially a mechanical one. The feature to turn on and off the lights is my favorite. Easy to set up too.
Good 👍
Got this for my office for a bit of color and it's awesome. Everyone's impressed. Works perfectly, and you can choose keys that click or not. Perfect for anyone, highly recommend it.
I use it for everyday work and it's extremely practical.
Excellent keys, good base, and nice adjustable backlight.
Good quality keyboard, standard size and layout, didn't have any trouble getting used to it.
Works well, no defects, and all buttons are functional.
The mechanics seem alright. Let's see how it performs in action.
Everything's good with it.
This keyboard is really nice! Been using it for two weeks and it feels great. I wanted a keyboard with lighting for night use but nothing too flashy. It’s a bit narrow and high, but the magnetic rest pad that comes with it helps a lot. The mechanical sound is there but not too loud.
The value for money is unbelievable. This is one of the best mechanical keyboards I’ve ever used. A solid 10/10.
For this price, this keyboard is just a gift. Thanks a lot, it’s great.
Fantastic keyboard, great software with loads of LED settings – about 20 I think. The keys are soft and the finish is good.
The quality is excellent.
The keys are great and I love the LED colors matching the key array. Super comfortable, especially with the dial for volume control.
It’s cool, planning to change the key caps to anime ones, but overall it’s a pretty good keyboard.