SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i gotta say i'm really impressed with this doggy coat 👏👏 It’s not just about keeping your furry friend warm but also stylish at the same time! ❤️❤️ My pup loves his new outfit so much that he doesn't want to take it off even when we get back home from our walkies 🐾🐾 The waterproof material means he stays dry on those wet days which makes cleaning up after him so much easier...and less smelly 😅😂 The added d-ring has been such a convenience since i can attach his directly onto his jacket saving me some trouble there too!! overall great product would highly 👍
This coat is a life-saver! Keeps my dog warm and dry during our winter walks. The D-ring for the leash is super handy too.
Love this product! It's waterproof, so no more wet dog smell. Plus, it has a built-in D-ring for easy leash attachment.
I've been using this fantastic canine winter garment for several now, and I must say that its benefits are numerous! Not only does its insulation keep my precious pet warm during chilly weather conditions but also its water resistance proves invaluable during unexpected showers or snowy escapades. Furthermore, having an integrated D-Ring simplifies our daily walks significantly by eliminating the need for an additional harness; everything needed is right there on their cozy coat! In terms of durability and craftsmanship? Superb – truly built to last.
Absolutely fantastic find - keeps my pup cozy in the cold weather and the added D-ring makes walkies a breeze!
The best investment I've made for my pet. Waterproof, warm and comes with an integrated D-ring for convenience.
Oh my goodness, this winter coat for dogs is a real lifesaver! 🙌 My little pooch used to shiver and shake during our winter walks, but now she's as snug as a bug in a rug. I love the waterproof feature because it keeps her dry even when we're out in the or rain. Plus, the D-ring attachment is super handy for attaching her leash - no more fumbling with multiple layers of clothing and harnesses. The quality of this coat is top-notch too - it's well made and durable. And let me tell you, my dog looks absolutely adorable in it 😍 Definitely worth every penny!
Cute and practical! This waterproof canine jacket not only looks adorable on my pooch but also keeps him toasty in winters.
No more shivering pup thanks to this amazing winter coat. The waterproof feature is great & the attached D-Ring simplifies things so much!
wow! who knew a dog coat could make such a difference. my pup used to hate going out in the cold but now he can't wait for his walk. this winter coat is not only warm and cozy but also waterproof which means no more wet dog smell yuck 🤢 The d-ring is a nice touch too, it makes attaching the leash so much easier. plus, it's super cute and stylish on him 😎 A+ product!
Great quality and design - this winter coat has been perfect for keeping my furry friend dry during rainy walks. The added d-ring is very useful too!
I'm really impressed with how well-made this doggy coat is – it’s both stylish & functional, plus having an incorporated d-ring saves me from extra hassle!
Let me tell you about this incredible find - an all-weather canine jacket that has transformed our outdoor adventures completely! With its waterproof feature, my darling pet stays dry even during snowfall or drizzle; no more worries about her catching a chill anymore. What I appreciate most though is the D-Ring addition – it’s been nothing short of revolutionary for us as we can directly attach her leash onto her outfit itself! And if you're wondering about quality? Rest assured, it's top-tier with excellent durability.
This all-weather canine jacket ticks all boxes: warmth, water resistance & ease of use due to its built-in d ring; highly recommended!
An excellent product that delivers exactly what it promises: A warm, waterproof coating with a convenient leash attachment point. My pup loves his new outfit!