SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
๐พ๐ฆ absolutely love this hoodie for my furry friend! it's waterproof and keeps him dry during our rainy walks. the jumpsuit style is perfect because it covers his whole body, so I don't have to worry him getting wet or dirty. plus, he looks super cute in it too! ๐ฅฐ the material is high and durable - we've had ours for a few months now and there's no sign wear or tear. Itโs also to put on and take which saves me a lot of time especially when we are heading out for quick walks. This has become an essential part of our pet gear collection.
This waterproof jumpsuit is a lifesaver! No more muddy paws or wet fur to deal with after our walks, even on rainy days. It's also quite stylish, which is a nice bonus!
this little gem right here... wow, just wow ๐ i bought this waterproof pet jumpsuit not really knowing what to expect but boy did it exceed my expectations!! My pooch stays completely dry even after long strolls in the rain thanks to its full coverage design that protects her from head to paw. The fabric feels sturdy yet comfortable enough not to restrict her movements while she runs around chasing squirrels ๐ฟ๏ธ . Plus cleaning up after muddy adventures has never been easier as any dirt simply wipes off with a damp cloth โ no more endless washing cycles!
Just what we needed for our pup! The material is durable and keeps her completely dry during those unexpected showers on our daily walks. Plus, she looks adorable in it!
i'm totally sold on this product! ๐ got one for my bulldog who loves playing outside regardless of weather conditions, often coming back home all soaked & muddy (you can imagine the mess!). But since introducing this hoodie into our routine things have drastically changed for better: he remains clean & dry even after hours spent outdoors in wet weather! Material seems tough enough to withstand his rough playtime without tearing apart which was a pleasant surprise considering its affordable price point ๐ธ Highly recommended!
The fit was perfect for my little guy and the coverage provided by this jumpsuit ensures that no part of him gets wet when we're out in the rain. A great buy indeed!
Purchased this for my terrier mix who hates getting wet - problem solved! She stays perfectly dry underneath and doesn't mind wearing it one bit.
I must say I am rather impressed with how well this little number performs โ Not only does it keep my furbaby nice n' cosy during our walks in the rain, but it also prevents him from dragging half of the park's dirt back home ๐ The waterproof material is surprisingly breathable so he doesn't overheat and itโs easy to clean which is a bonus for me. Plus, the hoodie adds an extra touch of cuteness that makes all the other dogs (and their owners) jealous!
Absolutely thrilled with how well this works! Keeps my doggo clean and dry from head to tail during our rainy day adventures together.
This pet hoodie has been such an asset during monsoon season where we live โ not only does it keep our pooch warm & dry but also reduces cleaning time post-walks significantly.
honestly didnโt think iโd be this excited about a pet jumpsuit but here we are ๐ It's truly remarkable how dry my pupper stays even after being out in heavy rain! No more wet dog smell lingering around my house or dealing with muddy paw prints on my white couch. This product has been such a lifesaver โ or should I say cleaner-upper? Also, I can tell by his wagging tail and happy prances that he absolutely adores wearing it too! 10/10 would buy again.
Our Springer Spaniel loves puddle jumping & thanks to this fantastic product he can enjoy his favourite pastime without me worrying about cleaning up afterwards โ win win situation if you ask me!
Bought one each for all three of mine โ they stay bone-dry even after romping around under drizzling rain for hours. This jumpsuit is a godsend for pet parents who enjoy outdoor activities with their furkids.