SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought these as part of my dad's birthday gift since he loves his outdoor decorations, gotta say he was thrilled with how bright and sturdy they are despite any bad weather conditions 💪
Bought this for my outdoor parties and man, did they deliver! These LED lights create such a cool vibe
Durable LED lights that withstand any weather!
I'm loving my new garden decoration! The LED lights are not just pretty but also quite durable and waterproof. They've survived some serious storms already!
Great purchase, these waterproof LEDs really light up my campsite.
wasn't sure at first but these lights really do make your garden look magical at night
This light is a real lifesaver when camping in the great outdoors. It's waterproof so no need to worry about sudden rain showers ruining it. Bright enough to light up our whole campsite too! 👍
recommend
Best purchase ever made for my backyard. Waterproof feature means I don’t have to take them down every time it rains. And the LEDs are super bright too!
No more fumbling around in dark while camping thanks to this beauty!! 👌
Loving magical vibe in my garden at night
These waterproof LED lights have been an excellent addition to my camping gear. They provide plenty of light in the darkest conditions and I don't have to stress about sudden downpours ruining them. Definitely made camping trips more convenient and enjoyable.
Got these LED camping lights recently...they're alright Not mind-blowing or anything but get the job done well enough
Bright
i love how easy these led lights were to setup outside, totally transformed me yard into something out of a fairy tale book 😄
ya gotta get urself one of these led lights if you love outdoor parties!
ok!
The best thing about this light is that it's weatherproof. It has survived many storms in my yard without any issue.
Brightens up our BBQ nights. 😊
I've added these LED lights to my camping gear and I couldn't be happier. Not only are they bright but also waterproof - an absolute must-have for any camping enthusiast!