SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After a year of use, I'm still fond of these earphones. They have sensitive touch controls, leading to occasional accidental volume blasts. The battery life remains strong, needing only weekly charging.
As a maintenance worker at an athletic club, these earphones endure rigorous daily use. They excel in sound quality, durability, fit, battery life, and resilience against drops and water exposure.
Despite initial doubts due to their affordability, these earphones have proven impressive. They're a lightweight and perfect fit for my ears, offering quality sound without falling out, a great alternative to my usual Apple earbuds for work use.
I appreciate how these earbuds fit securely, even when I'm jogging or moving around a lot. The sound quality is impressive, especially the deep bass.
Excellent value! The earbuds pair effortlessly with my phone and the sound quality is on par with much more expensive brands.
These are my go-to earbuds for daily use. They're durable, the sound quality is consistent, and the battery indicator is very handy.
The charging case is compact and charges the earbuds quickly. The earbuds themselves have a sleek design and provide a balanced sound.
I'm really happy with the noise cancellation feature. It blocks out background noise effectively, making it great for use in noisy environments.
For such an affordable price, these earbuds offer great sound quality and a reliable Bluetooth connection. The battery life is a big plus.
Lightweight and comfortable, I can wear these for hours without any discomfort. The touch controls are a nice touch, making it easy to manage music and calls.
These earbuds are a steal! They fit snugly in my ears, don't fall out during workouts, and the sound is crisp and clear.
I'm impressed with the battery life. They last all day on a single charge and the sound clarity is excellent for both music and calls.
Fantastic earbuds for the price. They connect quickly to my devices and the sound quality is surprisingly good.