SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was looking for something to liven up my office space when I stumbled upon this USB-powered desktop fish tank. It's a compact yet stylish addition that instantly adds life and color to my work area. The LED lights are an excellent feature, they illuminate the tank beautifully, creating a calming ambiance which is quite helpful during stressful periods of work. Moreover, as it’s powered by a USB port, I can easily move it around without worrying about finding a power. Watching the fish swim gracefully in their little home has become one of my favorite pastimes – it’s surprisingly soothing! All in all, this product is both visually pleasing and functional.
What a fantastic little addition to my workspace!
nice
As someone who enjoys having unique decorations at home but also values practicality, this USB-powered desktop fish tank with LED lights caught my attention immediately. Its sleek design fits perfectly on any desk or shelf without taking too much space while still being big enough for your pet fishes to roam freely inside. The built-in LED light system not only enhances its aesthetic appeal but also provides adequate lighting conditions for aquatic life inside the tank - making them more visible and vibrant than ever before! Plus, since it runs via USB connection there's no need to worry about additional power outlets or cords cluttering your workspace anymore.
The perfect blend of tech and nature, all conveniently sitting on my desk.
this is simply amazing
This desktop aquarium has been such an unexpected delight! Not only does it bring me closer to nature right at my desk but also serves as an elegant piece of decor thanks to its glowing LEDs that create mesmerizing reflections off the water surface especially after dark – almost like having your very own personal light show every night! Being powered through USB means you can set up your mini underwater world virtually anywhere without needing direct access to electrical sockets; talk about convenience redefined! With ample room for small fishes and easy maintenance requirements (thanks again to its well-thought-out design), owning this gem truly feels like hitting jackpot!
those LED lights make everything look so magical at night.
cool