SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I couldn't be happier with my purchase of this necklace. The pendant's design is utterly charming, with a playful character that adds personality to any ensemble. The craftsmanship is superb, with intricate details that showcase the artist's skill and creativity. It's a versatile piece that transitions effortlessly from casual to formal occasions, making it a staple in my jewelry collection.
This necklace is a true work of art! The pendant's design is imaginative and whimsical, with a playful character that captures the imagination. It's a statement piece that adds a touch of fun to any outfit, and I love the way it sparkles and catches the light. The quality is exceptional, and I appreciate the attention to detail in the craftsmanship. Overall, I'm delighted with my purchase!
I recently added this necklace to my jewelry collection, and it's quickly become one of my favorite pieces. The pendant's design is whimsical and fun, with a playful character that adds a touch of personality to any outfit. The craftsmanship is exceptional, with meticulous attention to detail evident in every aspect of its construction. It's a joy to wear and always garners compliments wherever I go.
I recently received this necklace as a gift, and I couldn't be more thrilled. The pendant's design is absolutely charming, with a playful character that brings a smile to my face every time I wear it. The craftsmanship is superb, with meticulous attention to detail that highlights the artist's skill and dedication. It's a unique and delightful addition to my jewelry collection that I treasure dearly.
This necklace is simply enchanting! The pendant's design is whimsical and playful, with a character that exudes charm and personality. The craftsmanship is outstanding, with intricate details that showcase the artist's talent and creativity. It's a versatile piece that adds a touch of fun to any outfit, and I love the way it catches the light and sparkles. Overall, I'm thrilled with my purchase!
I recently received this necklace as a gift, and it's quickly become one of my favorite pieces of jewelry. The pendant's design is adorable, with a whimsical character that adds charm to my look. The craftsmanship is superb, with intricate details that showcase the artist's talent and creativity. It's a versatile accessory that I love wearing for any occasion, and I couldn't be happier with it.
I find these necklaces really charming. The stick figure is prominently sized, making it perfect for hanging from your car's rearview mirror as a fun accessory.
I recently purchased this necklace, and I'm absolutely thrilled with it! The pendant's design is charming and whimsical, with a playful character that adds personality to my look. The craftsmanship is outstanding, with intricate details that showcase the artist's talent and creativity. It's a unique and delightful accessory that I love wearing, and I highly recommend it to others.
The quality of the necklace is impressive, especially considering the affordable price. I'm really thankful for this purchase.
I gifted these to three of my friends and we all had a good laugh. Surprisingly, we've received many compliments from people we don't even know.
I'm totally in love with this adorable necklace. It's funny how it catches people off guard when they take a closer look.
Love it was gift she loved it
I'm so impressed with this necklace; it's just perfect for me! Plus, it arrived much quicker than I anticipated.
Cute! People were amused!
This playful and silly necklace has earned me a lot of compliments. It's a fun piece of jewelry.
I absolutely love wearing this necklace to work. It's always amusing to see people's reactions when they realize what it actually depicts. It's fantastic!
I bought these for the ladies in my office and they couldn't stop laughing. It's a really hilarious item.
The necklace is of good quality and was bigger than what I had initially expected.
The necklace is both cute and endearing.
I bought this doodle necklace for my sister's birthday, and she absolutely loves it! She's an artist herself, so she appreciates the creativity and craftsmanship that went into making it. It's become her go-to accessory for adding a pop of color to her outfits.
As an artist, I'm always drawn to unique and creative accessories, and this doodle necklace ticks all the boxes! The doodles are so fun and expressive, and the necklace itself is well-made and comfortable to wear. It's the perfect way to showcase my love for art.
I received this doodle necklace as a birthday gift, and I couldn't be happier with it! The doodles are so adorable, and the necklace itself is beautifully crafted. It's the perfect accessory for adding a fun touch to any outfit, and I've gotten so many compliments on it.
I stumbled upon this doodle necklace while browsing online, and I'm so glad I did! It's such a fun and playful piece that adds a pop of color to any outfit. The doodles are adorable, and the necklace is lightweight and comfortable to wear. Definitely a new favorite in my jewelry collection!
This doodle necklace is like wearing a piece of art around my neck! I adore how each doodle is different, giving it a playful and whimsical vibe. It's lightweight and comfortable to wear all day, and I've received so many compliments on it.
Gave to 3 of my girlfriends. Lots of laughs and believe it or not lots of compliments from strangers.