SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good material according to the price of fast delivery
I give 5 points on purpose I definitely do not recommend buying it so that you can look on top. The product is very weak instantly broke
The product is very nice and fast shipping thank you for the gift I recommend👍 Reliable price performance product💪
Very well packed. Received quickly. I recommend.
Apparently good quality product and now is to test and go out in the search for the fish
very good
Spinining its own pittance, they opened a new invoice number at the customs and did not inform, they came across all the things, if you know and make it up
As a professional fisherman my note came fast above the perfect good packaged rope and fishing pole thank you for the very high-end quality gift selection literally gift selection great for this fishing rod I have added to my favorite list for this fishing rod. I'm grateful for everything I'm starting to love you
Good quality product Thanks a lot
Really badly packed by the seller it looks like someone's been dancing on the box the entire fishing rod is mashed
Very pleased
It felt better than I wanted. Thanks
Very well packaged and arrived long before the date delivery, it feels very good quality
Good and light spinning
length corresponds to declared
At the top of the top! Super well packed, super color and super quality! Is well worth its price in any case, I recommend
If you want to get started in rockfish and you do not have the budget it can do the business it is a cane rather rigid not very flexible I have a doubt about the power of the cane it looks to me more powerful. It's not carbon. She does not measure 2m10. Rod mount it measures 2m0.4, it measures 2m10 measuring the 4 baguette but once it is mounted it is smaller. Don't lift the fish unite me with a net to not break your cane. I already tested the cane and I made fish at the first outing in the Mediterranean.
The product looks good quality, the follow-up was very good. Cane is ideal for UL and have inside a backpack due to its dimensions. Very compliant
The rod is too thin I haven't used it I am not sure about the strength of it yet to see
Very pleased with the purchase. recommend