SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who loves his dogs more than anything else in life, I can confidently say that this pet hair remover does wonders for both myself and my pups! The design is incredibly user-friendly making grooming sessions less stressful for everyone involved. My dogs even look forward to our daily grooming routine now as opposed to running away at first sight of the brush before! Their coats have significantly improved too; they're shinier, healthier-looking which makes me feel good knowing I'm taking proper care of them.
This pet hair remover is a godsend! It's effective, easy to use and my cats absolutely love it. Their coats look healthier than ever before.
Impressive.
Oh my goodness, this pet hair remover is a lifesaver! I've struggled for years with finding an effective way to remove the shedding from my furry companions. This tool not only removes loose fur but also helps keep their coats looking shiny and healthy. It's super to use, lightweight, and doesn't seem to bother them at all - actually seem to enjoy it! Plus, it saves me so much time on cleaning up around the house. No endless vacuuming or lint rolling every piece of furniture in sight 😅 A big thumbs up from me 👍
I'm impressed with this grooming comb. The amount of loose fur it removes is incredible and the design doesn't irritate my dogs' skin at all!
Love how this gadget tackles the never-ending fur problem in our house. My pets appear more comfortable too which makes me super happy!
i never thought i'd be writing a review about a grooming comb but here we are 🤷♀️ honestly though this thing has been great since day one. i've got two cats who shed like crazy and this little gadget has made such a difference in managing that mess. plus the cats love it too which is always a bonus right? they just sit there purring while i brush them down then strut around showing off their glossy coats afterwards 💁♀️ if you're tired of dealing with pet hair everywhere give this comb a try you won't regret it.
ok.
Finally, a tool that handles pet shedding effectively! Plus, our grooming sessions have become an enjoyable bonding time for me and my furry pals.
recommend.
Let's face it, owning a pet means dealing with lots of fur - everywhere! But since I started using this grooming comb, things have changed dramatically for the better. Its effectiveness in removing loose hair is unparalleled; I've noticed less shedding around the house which has been great for my allergies too! Not only that but seeing how much my dog enjoys our grooming sessions together... well that alone makes every penny spent worth it!
Satisfactory.
A fantastic solution for managing pet hair - highly efficient and user-friendly. Seeing less shedding around definitely puts my allergies at ease.
wow