At SodaPup we specialize in creating fun and innovative dog toys for dogs that destroy everything! All of our products are made in the USA and are FDA compliant, meaning they are the safest dog toys in the market today.
SodaPup has developed several brands, each with a unique theme that appeals to different consumer segments. Our brands are SodaPup, USA-K9, Industrial Dog, MuttsKickButt, Spotnik, and Harvard’s Finest (our brand of grain-free dog treats).
SodaPup gives back to the communities it serves, directing contributions to animal shelters as well as dog-related veterans organizations.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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My dog loves to play tug with this thing. I've had it for weeks and not a single sign of wear even though he sits down and chews hard on it. He is a semi-aggressive chewer I would say with strong jaws. Super fun tug toy with a great feel and durability. I highly recommend it.
Great amount of give so that the puppy thinks that they are getting somewhere. I can tell it's comfortable for them and it's definitely comfortable for me!
Every toy we buy for our goldens have a life of minutes or maybe hours. This one they can’t destroy! I will say it is one of the very few toys they can’t destroy
My terrier/cattle dog mix loves to play tug-of-war. He usually chews up toys in a matter of days, but this one has lasted months with no damage.
My dog loved this toy and we loved playing tug-a-war with him. But he is a chewer and loves to just sit and chew on toys. This one lasted maybe a couple of months but once he broke the handle he was easily able to bite off little chunks. I’d recommend it but just watch your pup a little closer if he is chewing on it.
I really like this product. It is very durable and the thickness is just right and stretches just the right amount. One of the best pit bull toys to have! My pit bull tour a lot of toys but this has held up for several months so far.
I was skeptical about this when I first got it. This is the longest lasting and toughest tug toy I've purchased. The handle makes it easy to grab and the other end is easy for the dog to grab. This is my dogs and my favorite toy.
Our dogs don’t show much interest in this. it does appear to be very durable and well-made
I don't let my dog use this unsupervised since I am not sure that it is really a "chew toy". But he loves to carry it around, toss it, and play tug with it.
This toy is sturdy! Great handle for the owner and good grip for dogs. It doesn’t break down when pups chew it. Hours of fun!
This is a great toy for aggressive chewers that like to play tug-O-war.
It's made of a flexible rubber, and I'm surprised it's tough enough that my Great Pyrenees has yet to tear it. However, she also has trouble gripping it, I think cause the rubber is smooth. If it had a thick, zigzag kind of end I think she could hold it better. She likes throwing it around and chewing on it!
Very tough yet flexible rubber. Works great with my shepherd/husky rescue dog.
Strong tug toy. My dog is 2-year-old and really enjoy playing with it
This product is well made and extremely durable. My dog loves to play tug of war with it. Highly recommend.