SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on a never-ending quest to find the perfect toy my energetic dog who seems to have anatiable need to chew. I'm happy to report that this chew toy has risen above and beyond our expectations! It's not just, but it also keeps him entertained for hours on end, providing much-needed respite. I love most about this product is its contribution towards maintaining his oral health - it’s like a fun dental routine he actually enjoys! The design is thoughtful, catering specifically to dogs' chewing instincts while ensuring longevity. All in all, we couldn't be happier with this purchase.
🐾 This chew toy has been an absolute lifesaver!
Great toy!
Our household includes one particularly destructive pup who can turn even the toughest toys into shreds within minutes. This chew toy however stands as an exception! Not only does it endure her aggressive gnawing sessions but also keeps her engaged and satisfied which was quite surprising given her track record of quick boredom. She loves spending time with this new distraction which gives us some peaceful moments too and seeing how happy she gets makes every penny spent worth it!
best buy in ages 🙌
This chew toy is a hit with our pup. Strong and long-lasting!
As someone who owns a large breed dog known for their powerful jaws, finding durable toys isn't easy. But when we got hold of this particular chew toy, things changed dramatically! From day one, our pet took an instant liking towards it and despite numerous wild playtimes; the toy still looks brand new without any signs of wear or tear – truly impressive durability there! Moreover, watching him enjoy his playtime while unknowingly cleaning his teeth feels like hitting two birds with one stone – absolute win-win situation here!
I've got to say, this one holds up!
Impressive quality, withstands heavy chewing.