SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an avid aquarist, I'm always on the lookout for ways to enhance my hobby. This suspension breeding box has been a wonderful addition to my setup. It's not only practical but also aesthetically pleasing; it blends seamlessly with the rest of my aquarium. What I love most is how easy it makes taking care of newborn fish - no more worries about them being harmed by larger tank mates! The clear design allows me to observe closely without causing any disturbance. Plus, cleaning is a breeze as well - just lift it out and rinse off any debris or algae growths. All in all, this product has made fish breeding much simpler and more enjoyable.
Highly recommended! 👍🐠
Great product, makes fish breeding easy and stress-free.
this thing right here? absolute godsend for someone like me who loves their aquatic pets dearly! i've got quite a few different species in my home aquarium and this little box helps keep things orderly while ensuring that the fry get proper care without getting bullied by their bigger siblings or neighbors. its sleek design doesn't ruin the aesthetic of my tank either which was something i was initially worried about when i bought it...but now? couldn't be happier with how things turned out! plus, you can barely even tell there's anything extra added into your tank because of how clear the walls are 👌🐟 really great stuff!
wow...this little thing's a lifesaver for anyone into fish-keeping like me!
love it!
This suspension breeding box has truly revolutionized my experience as an aquarist! Before discovering this gem, maintaining separate tanks for different species was both costly and space-consuming – not ideal at all. But now? Breeding multiple varieties within one single aquarium is possible AND stress-free thanks to this cleverly designed product. The partitioned compartments provide ample space for each breed to thrive independently yet harmoniously alongside others – such an ingenious concept if you ask me! Furthermore, observing their behavior up close through crystal-clear walls adds another layer of fascination that keeps me engrossed for hours. The best part though, is the peace of mind knowing that my delicate fry are safe and sound in their own little haven. This product is a must-have for every aquarist out there!
Best purchase of the year!
Fantastic design, perfect for observing without disturbing.