SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am absolutely smitten with this lantern! It has quickly become one of my favorite items and a stunning addition to my patio. The design is so aesthetically pleasing, it effortlessly enhances the overall look of our outdoor space. Its beautiful structure and details are simply captivating, making it a standout piece in any setting. What's more, the flame effect that this lantern produces is incredibly realistic. It doesn't just emit light; instead, it creates an illusion of real flames dancing inside the lamp which adds an enchanting touch to its surroundings. This feature alone makes evenings on the patio even more enjoyable than they already were. The glow from this lantern casts such a cozy and warm atmosphere around our outdoor area. Whether we're having dinner al fresco or enjoying some quiet time under the stars, this lantern provides just enough light without being too overpowering - creating a perfectly balanced ambiance for relaxation or intimate gatherings. One amazing bonus about owning this particular item is that it's solar-powered! I appreciate how eco-friendly and cost-effective it is as there are no extra electricity costs associated with its use – truly a win-win situation! During daylight hours, the lantern absorbs sunlight then uses that stored energy to power itself at night – quite impressive! In conclusion: I'm head over heels for this charming little gem of a lantern! Not only does it add beauty to our patio but also brings comfort through its soft lighting while being kind on both environment and wallet by utilizing solar energy efficiently 🌞🔥 A must-have for anyone looking into enhancing their outdoor spaces while keeping sustainability in mind.
This little gem has truly transformed my backyard into something enchanting during nighttime hours. I was pleasantly surprised by how bright its light was considering it’s powered solely by sunlight ☀️ The flickering flame effect gives off a mesmerizing glow that sets an inviting mood for peaceful evening gatherings with friends and family 👪 Not only does this lantern look great, but its solar power capability means no extra electricity costs – definitely a win-win situation! Even on cloudy days, it operates efficiently thanks to its well-designed solar panel system 🔋
cozy
Wow, just wow! This little beauty has transformed my garden into something magical at night. I was surprised by how bright the light was given that it’s powered by the sun. The flickering flame effect is mesmerizing and gives off an enchanting glow that really sets the mood for those peaceful evening gatherings.
neat
🌞 I'm completely in love with this lantern! It's become a beautiful addition to my garden, enhancing the overall feel of our outdoor space. The design is simply stunning and it stands out beautifully among all other decorations. What really adds that special touch is the flame effect - it doesn't just give off light, but creates an illusion of real flames dancing inside the lamp which makes evenings in my garden even more magical. Plus, it casts such a warm and cozy glow around our area without being too overpowering - perfect for dinner parties or quiet nights under the stars 🌠 One amazing thing about this lantern is that it's solar-powered! This feature not only saves on electricity costs but also contributes to energy conservation – making me feel good about using renewable energy sources. A must-have for anyone looking to add charm to their outdoor spaces while keeping sustainability at heart 💚
The flickering flame effect on this solar lantern has transformed my patio into something truly special at night. A fantastic buy indeed!
I've been looking for an eco-friendly solution to add some charm to my backyard parties and boy, did this lantern deliver! It charges during the day under sunlight and then provides a soft yet bright illumination throughout the evening hours. Not only does it look great but also contributes towards energy conservation – I couldn’t be happier!
This lantern is awesome! 👍 It looks like there's an actual mini bonfire inside but without any of the safety hazards or issues associated with real fire 🔥 It operates smoothly even on cloudy days thanks to its efficient solar panel design. A fantastic buy indeed!
The first time I saw this product online, I knew instantly that these were perfect for lighting up my walkway at home. They are easy-to-install, durable against weather conditions and give out a beautiful warm light similar to candlelight which makes walking around after sunset much safer now.
Thrilled with this purchase! It gives off such a warm, inviting glow and the design simply stunning. Solar-powered too which is great for saving energy.
This solar powered lamp not only looks beautiful but also contributes towards energy conservation – couldn't be happier with it!
works as promised
This lantern brings comfort through its soft lighting while being kind on both environment and wallet by utilizing solar energy efficiently. A must-have for your garden!