SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have two large dogs and meal times used to be a nightmare. Water splashes, kibble crumbs - you name it, my kitchen floor had it! But since I started using this silicone pet bowl mat, things have improved drastically. It's not just having less mess around the feeding area (which is a huge plus), but also about how easy it is to clean after them now. The mat catches all the spills and bits of food that they drop while eating or drinking. And when they're done with meals? All I need to do is give the mat a quick wipe down or rinse under and voila! It looks as good as new again.
just got this mat for my fur babies and I'm thrilled! it's easy to clean, durable, and the silicone design is perfect. no more mess around their bowls. 👍🏻
My cat loves this!
As someone who values cleanliness in their home, finding an effective solution for keeping my cat's feeding area tidy was high on my priority list. This silicone pet bowl mat has been such a game-changer for me! Not only does it prevent any spilled food or water from reaching my floors, but its non-slip surface keeps her bowls securely in place too which means no more chasing after rolling bowls during dinner time! Plus, cleaning up afterwards couldn't be simpler - just pick up the mat and shake off any loose bits into the trash before giving it a quick wash under running water.
nice mat
For those who share their homes with pets know how messy meal times can get especially if your furry friend is an enthusiastic eater like mine! Enter this silicone pet bowl mat - one of the best purchases I've made recently for sure. Its practical design ensures that all spills are contained within its raised edges so there's no need to worry about mopping up puddles of water off your floors anymore. Moreover, its durable material makes cleaning a breeze; simply wipe down with a damp cloth or rinse under tap water and let air dry before next use. Truly worth every penny!
recommend
This silicone mat has made feeding time so much easier in our household!
Absolute hit with my feline friend.