SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very handy
This product has made meal prep so much easier and efficient. Everything stays fresh until I'm ready to cook.
The design of these boxes is so practical, they stack neatly in my fridge saving me lots of space.
I've always struggled with finding a practical solution for storing half-cut fruits and small veggies. This storage box has proven to be the perfect answer. It's compact, easy to clean, and most importantly, it keeps my produce fresh for an extended period.
A must-have in every kitchen. This little gem saves space and money by keeping produce fresher.
Impressive
I've always been on the lookout for practical solutions to make my kitchen more efficient and sustainable. This storage box has proven to be a fantastic find! It's compact, easy-to-clean, and most importantly, it prolongs the freshness of fruits and vegetables significantly reducing waste. I love that I can quickly identify what's inside without opening the box thanks to its transparent film. Plus, itβs reusable which contributes greatly to an eco-friendly kitchen.
This product is such a game-changer in my house! The amount of food waste we've reduced since using these boxes is unbelievable - they really do keep produce fresher for longer. They're also incredibly convenient during meal prep time; everything stays crisp until ready-to-use. And letβs not forget their compact design - they save so much space in our refrigerator!
Love it, sooo helpful!!!
will do
The benefits this storage box offers are just amazing β from preserving the freshness of fruits and vegetables thereby cutting down on waste, saving money by keeping them fresh for long periods, making meal prep hassle-free with its convenience factor...the list goes on! Its compact size saves valuable fridge space while being reusable makes it an eco-friendly choice.
A real space-saver in my fridge and so easy to clean.
ok
This box is a must-have for any eco-conscious kitchen.
my mom wanted these, so i bought them for her, she's very happy :)
OK
Absolutely love this storage box. It's compact, easy to clean and keeps my fruits fresh for longer! π
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This is the perfect solution for storing half-cut fruits without any mess or fuss.