SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The aesthetic appeal of this pink and light purple nail drill is matched by its functionality, including convenient USB-powered accessories. It's an affordable, simple solution for at-home nail care.
Despite its compact size, this e-file is surprisingly powerful, offering immediate rotation speed and a comfortable grip for smaller hands. Its quiet operation and lack of vibration make for a pleasant user experience, with a battery that lasts impressively long.
Beautiful
Its compact design is a major plus, allowing for flexibility without being tethered to a power outlet. The variety of file heads included enhances its usefulness.
I'm thrilled, just like in the pictures. Works and we will work with it soon.
This electric nail drill impresses with its adorable yet powerful design, providing salon-quality manicures at home. It's compact, easy to carry, and comes with a variety of useful accessories, making it an excellent value.
As a beginner, I've found this drill easy to use and very effective, aiding in my learning process.
just like the photo, it does not vibrate, very beautiful, I already tried it and it looked excellent.
This drill has transformed my at-home nail routine with its smooth operation and easy-to-use design. It's been a significant help, and I highly recommend it.
The build quality of this machine is solid, offering easy adjustments and effective accessories. It significantly speeds up manicure processes and comes highly recommended.
Everything came right and working perfectly
Super pretty and very light, it seems to have enough power
This product is simply amazing.
This drill is not only aesthetically pleasing but also powerful, portable, and comes with all the necessary bits for continuous use. It's a must-have for efficient and stylish nail care.
Its beautiful design and professional-level performance come at a reasonable price, making it an attractive option for anyone in need of a reliable nail drill.
It's beautiful
Very happy with my purchase! Equal product from the ad, not trepid, perfect! I hope it lasts at least a year!!! Was sent very fast and arrived here two weeks before the deadline. purchase, without fear.
This pretty nail file meets all my criteria, including speed, convenience, and rechargeability. It's packed with extra features and accessories, making it a standout choice for both aesthetics and functionality.
Very good quality and works very well to see in the long term
Ideal for amateurs and professionals alike, this drill not only excels in nail care but also provides an effective solution for ingrown toenails, demonstrating its versatility.
The aesthetic appeal and functionality of this drill are exceptional. Its adjustable turn dial for speed control and rechargeability make it a fantastic deal.
I love it! I can't like it anymore! At the moment it seems to work well. Not yet used in a nail job
Arrived fast
This drill is particularly suited for beginners, though it may not be the best choice for working with acrylics for those new to nail care.
This high-quality drill is user-friendly and eagerly anticipated for more comprehensive nail care sessions, promising excellent results.