SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice product, stable and light, works perfectly and lies nicely in the hand, the hair can be done very well, you don't get stuck with your hair, top
I have always struggled with my curly hair, trying to find the right balance between volume and frizz. This thermal aluminum round brush has been a revelation! The even heat distribution means each curl gets the same attention, resulting in consistent waves that are shiny and bouncy. It's lightweight too which is great because I don't get tired when styling my fairly long hair. Plus, it significantly cuts down on drying time which is another huge bonus for me. Overall, an excellent tool for anyone looking to up their hairstyling game.
Is the perfect size
highly recommended!
This thermal brush is a curly-haired person's dream come true!
really good
To say this thermal brush exceeded my expectations would be an understatement. As someone who's tried countless tools on their curls over the years, I can confidently say this one takes the cake! It distributes heat evenly across your strands ensuring they dry at a uniform rate - no more half-dry-half-wet situations! Moreover, it's incredibly easy to handle thanks to its lightweight design making styling a breeze.
didn't expect much but boy was i wrong! makes styling my curls so much easier.
Good size, good material. Recommend!
Lightweight, efficient, and perfect for my curls
This isn’t just any ordinary brush; it’s essentially magic in your hands if you have curly hair like mine! The aluminum body ensures quick heating while also maintaining an even temperature throughout use – perfect for achieving those salon-quality results from home. Its lightweight nature makes handling super comfortable so no arm fatigue halfway through styling anymore (hallelujah!). But what really impressed me was how much healthier and shinier my curls looked after using this thermal brush – definitely worth every penny!
The heat distribution is even which helps me get salon results right at home.
Love it!
ok
The best thing about having curly hair? All those gorgeous locks of course! Worst part? Maintaining them without turning into a frizzy mess...until I found this amazing thermal aluminum round brush that is! Now not only do I enjoy smooth tangle-free curls but also save tons of time as it dries them quicker than anything else I've used before. It feels light in hand which helps with maneuverability especially when working through the back of my head. All in all, a great tool that I'd recommend to fellow curly-haired folks.
never thought I'd be raving about a hairbrush but here we are...this one's simply amazing 🙌
Impressed!
I was skeptical at first about how much difference this thermal brush could make but boy, am I glad to be proven wrong! The aluminum design ensures even heat distribution which means every curl gets styled perfectly - no more uneven waves or half-done curls. It's surprisingly lightweight too so styling is comfortable and easy. Plus it dries hair faster than regular brushes which saves me precious time in the morning rush. Safe to say, this one's become an indispensable part of my styling routine!
nice