SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never did I think that a pair of scissors could make such a difference, but these 7.5-inch curved grooming shears are truly exceptional. They're made from JP440C Stainless Steel which ensures their durability and sharpness over time. The design is ergonomic, making it comfortable to hold during those longer grooming sessions. What's really impressive is the curvature of the blades; they allow me to easily navigate around tricky areas on my pet without causing any discomfort or fear for them. It's clear that a lot of thought has gone into designing these grooming scissors – they're not just functional, but also considerate towards both the user and our furry friends.
These grooming scissors are a dream come true!
i love these scissors!!
I've tried many different tools for home pet grooming in the past with varying degrees of success, but these stainless steel curved scissors have been by far the best investment! Their size at 7.5 inches is perfect - large enough to handle bigger jobs yet compact enough for precision work too. The curve in their design makes all the difference when trimming around sensitive areas like ears or tail, reducing stress for my pet and ensuring a neat finish every time! Now I can confidently groom my pets knowing I'm using professional-grade equipment designed with both efficiency and comfort in mind.
recommend
these shears are amazing
These curved stainless steel scissors have revolutionized how I groom my dogs at home! At first glance you might think this tool is only good for professionals due to its high-quality build and sleek design; however after using it myself I can confidently say anyone can benefit from having one in their toolkit even if you’re an amateur like me who grooms your pets at home as part of personal care routine rather than profession. The 7.5 inch length offers plenty room while being easy manage plus curves help get those hard-to-reach spots without straining wrist or hand muscles- something very important especially when dealing with more than one fur baby 🐶🐾. A must-have for any pet owner!
The quality of these 7.5-inch curved scissors is impressive
good