SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this pet grooming brush is absolutely fantastic! My dog's coat has never looked so shiny and clean. I've tried many brushes before but none can compare to this one. It gets rid of all the loose hair without causing any discomfort or pain to my furry friend. Plus, it's super easy to clean after use – a big plus for me since I'm always on the go. The handle fits comfortably in my hand which makes grooming sessions pleasant and effortless. Overall, an excellent product that delivers what it promises!👍
I'm impressed with how well this brush works on my dog's coat. It removes all the loose hairs without causing any discomfort to him. And the easy-to-clean feature? A total win!
This brush is a lifesaver! It's super effective at removing loose fur, and my dog loves it. Plus, cleaning it is a breeze. Absolutely worth every penny!Ever since I started using this pet grooming tool, there's been significantly less hair around the house. My cat enjoys her grooming sessions now - she purrs throughout! Highly recommend.
Effortless grooming and easy cleaning - a must-have for pet owners!
Finally, a brush that my cat loves. Less fur, more purrs.
This pet brush has made our grooming time so much more enjoyable! No more struggling with stubborn hairs or an uncomfortable handle. And my kitty seems to love it too!
this thing works like magic ✨✨ if you're struggling with pet hair everywhere like i was then you need to give this brush a shot seriously guys no more finding fur on clothes furniture carpets etc plus guess what? my cat actually enjoys being brushed with it she purrs and rolls around clearly in bliss 😻😻 i'm happy she's happy win-win situation right there!
I am extremely impressed by how effective this pet hair cleaner is! With three dogs at home, dealing with shedding hairs used to be quite challenging until I found this gem of a product. It effortlessly removes loose fur making our house noticeably less hairy (and our dogs happier). Also worth mentioning: its ergonomic design ensures that neither your hand nor your pet will get tired during those longer grooming sessions.
The best thing about this product? How easily it manages to get rid of all the excess hair from my pets' coats while keeping them relaxed and happy during their grooming sessions.
Gentle on pets, tough on fur. Cleaning it is a breeze!
No more loose hairs! Works like magic on my dog's coat.
What a great product! I've used many pet grooming tools over the years, but this one is by far the best. It removes loose hair effortlessly, leaving my dog's coat looking healthy and shiny. The handle is comfortable to hold and doesn't strain my hand during extended use. Cleaning it after use is also a breeze - no more struggling to remove stubborn hairs from the brush. My dog seems happier too since we started using this tool for his grooming sessions which makes me even more pleased with this purchase.
This tool makes grooming sessions quick, efficient, and enjoyable. Highly recommended!