SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the price, it is of good quality.
I've always been a bit of a stick for personal grooming, and this 24-piece nail kit has really upped my game. The quality is exceptional - the tools are sharp, durable and easy to handle. I love that it comes in a stylish case which keeps everything neatly organized and makes it super portable too. It's not just about the aesthetics though; each tool serves its purpose well, covering every aspect of nail care from clipping to filing to cuticle care. And did I mention how sleek they look? A great investment indeed!
The quality is top-notch, everything you need in one sleek black case.
Excellent Product good quality, I like it very much… thank you
Amazing quality
Who knew something as mundane as nail clippers could bring so much joy? This 24 piece set is nothing short of amazing! Every single tool you can think of for your nails is included here – all neatly packed into an elegant black case. They're incredibly sharp (in a good way) and sturdy, making them very efficient at their job while also being comfortable to use. Plus, having everything in one place means no more rummaging around drawers looking for lost tweezers or files! In terms of value for money, this kit definitely delivers.
Very beautiful
No more unsightly nails or rough skin
Totally worth it.
I recommend it
This isn't just another run-of-the-mill manicure set; it's an entire toolkit dedicated solely to keeping your nails looking pristine! With 24 different pieces ranging from clippers to scissors to cuticle pushers (and more), there's literally nothing else you need when it comes time for some self-care pampering sessions at home. Each tool feels solidly built and performs excellently - cutting cleanly without tearing or pulling on the skin around my nails. The chic black design adds a touch of elegance too! If you're someone who appreciates having professional-grade tools at hand but doesn't want the hassle or cost associated with salon visits then honestly...look no further.
definitely worth every penny!
cool
Very good.