SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
Write a Review
We Think You’ll Love
Top picks just for you
This is such a great compact device. I got it for my dog who has a tendency to run right out the door whenever I open it or leave it open just enough for her to open herself and run through. This comes with everything you need to set this up, it just takes a bit of patience and you’ll be able to use this in just a few minutes after opening. It also comes with another set of brackets so you can move the gate around or need to change it to separate your pets/babies from a different section of the house. I’m now able to set up a barrier that works over a much greater distance without having to deal with setting up baby gates that end up cracking or splintering over time or just won’t fit because of how they are designed. This gate is also easier to “take down” and readjust without having to find a space for it to be put away or getting lost or damaged when not in use.
After trying a few other gates, this one worked perfectly and seems much safer since its soft mesh. We have several other gates at home. This is our first time trying mesh type of gate and we loved it. We got this one for our stairway but we may buy a few more and swap them out for the other metal and wood gates we have. It was very easy to install and light weight as well. We placed this right in front of the stairway and it looks better and safer than the metal and wood swing gates we own for other areas. We have been using this for about a month now and so far it’s working great and I feel like it is much safer with the mesh. Highly recommended!
I was looking for a gate to put at the top of a staircase that is not a straight opening, but has an angled opening that a standard expansion gate would not work on. This gate fit perfect in that angle! It is lightweight gate and it is very easy to store when not in use – just take down completely and fold or roll up on side and attach it to the other side. You will not go wrong with the purchase of this gate.
The kitchen is dangerous enough without getting tripped by a little pet. The heavier gates kept falling on my ankles and I worried about the gate falling on the pet all under 5lbs. I am arthritic and in my 60s and had the gate up in minutes. Now everyone is safer and less stress for me.
This review is for the magic gate for dogs. This is super easy to put up and secure it to any spot needed. It is also super easy move around to another space if needed. It seems to be pretty sturdy and strong once it is put up. My dogs are strange and afraid of things like this. They can easily jump over it if they wanted to. But it works for exactly what I need it for. They are much cheaper than the child gates and less bulky and heavy and some much more better overall. Overall I think it is a great value and I would definitely recommend buying this.
This gate it a perfect fit for my doorway (longways). My door frame was too short to turn in around but that’s ok bc I have a big dog that would probably just jump over it. I like to sleep with my open and now I can do that and not worry about my big pup roaming the house at night 😊 I like how easy it was to set up and how easy it is to hook and unhook your get in and out of my room. I am definitely getting another for my stairs.
So this gate works great on hard surfaces. The hooks are attached to the wall with a sticky side (easily and clean removal from wall) so they will not work on soft surfaces. But the easy on off hook attachment makes it easy for us and the kids to get passed without the puppy being able to move it. Also love that it’s easy to store. Simply roll it up and throw on the closet shelf when not needed instead of the bulky plastic ones.
Goes up easy! No tools and long time to assemble required!! No mess… Definitely a PLUS LOL and it does the job at a cheaper price than the expensive gates! In my opinion it is for smaller less aggressive dogs! I have two small Maltese mix, a 5 lb and an 10 lb and it kept them in the intended room but i will only use it when i’m home!!
This gate is very well made! It took my husband about 10 minutes to assemble from start to finish. We put it in the entryway of our home to keep the dogs from coming into the livingroom.You hardly notice it is there. The dogs like it because they can still see us. It is very easy to open and close also. The retractable gate is nice because when you don’t want to use it it is out of your way without having to move it anywhere! I would highly recommend this product! We ordered it on Thursday and had it by Saturday!
I only need something for when the grandkids are here. I had to be a little creative since we have the banister on one side and I didn’t want the sticky hooks on the wall. I put the sticky hooks inside the closet and ran a heavy rubber band through the door. It works great. Easy to put up and take down. Kept the 2 toddlers off the stairs.
I have been using a regular baby gate for my dogs for years and was constantly tripping over it and knocking it down. This gate is lightweight, which makes it much less of a tripping hazard. It was very easy to install and convenient to use, if it ever needs to be taken down. Great purchase!
It’s easy to store since it’s flexible and takes up way less space than a baby gate. It holds back my dogs and is very easy to install onto any door or pathway.
Needed a gate to stop our dog from getting into our daughters room. Traditional baby gates were a no because she is a preteen and just wasnt having it. Definitely a great alternative.
Holy smokes, this gate is awesome. It was so easy to stick the little hooks up and boom!.. it’s up. Looks great and won’t leave marks on my walls like my old wooden gate. Plus it came with extra hooks.
Super lightweight and easy to set up! We wanted to get away from the bulky dog gates and tried this magic gate out in hopes that it would be more aesthetically pleasing, and it did its job!
This works great to keep our Chihuahua puppy in the laundry room. He stays away from the screen and hasn’t even tried to break through it yet. It is mobile, so it isn’t designed to compete with other units, but it has worked great for us so far and it is sturdy and strong enough for us.
Good product, comes with everything you need to install it. Good communication with store and fast shipping
The gate worked fine for puppies, but now our 20 pounds dogs have pulled this thing down a few times. The issue I really have is with the sticky hooks on the wall. The sticking is so strong, so the paint came off the wall when my dogs pulled the net down. Guess there could be something to prevent it.
great
The gate actually kept our 70 lb lab out of the laundry room for a few days. Until she found out that she could bust through it if run fast enough. Might be great for small dogs, but cn't stop the grown up lab.
It seemed sturdy enough and everything needed included, even the hooks had holes in case you wanted to screw or nail them instead of sticking. However I had purchased to use on a porch and it didnt fit. Guess I needed to measure the porch first. I will add some wood and set it up anyways.
I have an elderly, deaf cat that gets into trouble, and I wanted to block her way into the 2nd floor. I measured my stairs and wanted to use it vertically, but the actual net turned out to be a bit shorter, than I thought. Now my cat actually can squeeze in, so it's not really suitable for cats.
Well arrived, impeccable packaging, thank you to the store
Thanks! Reliable shop, excellent item fast shipping !!!!
I would have given this 5 stars, but the hooks that fasten to the banister are easily pulled off by both of my children and my partner, who do not bother to open it. I would suggest buying heavy duty hooks or command strips with hooks to fasten this to your walls or banister. I love this otherwise it is easy to install and sturdy enough to keep our dog off the stairs.