comes to play…
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Top picks just for you
The peek a boo bear was an adorable addition to my 6 month old's collection of stuffed animals. The game of peek a boo is one of her favorites but, she is quite the aggressor LOL. She no longer wished to play the game with the bear and decided she wanted his blanket. Mr. Bear went to cover his eyes and my 6 month snatched his blanket from detaching it from one of his cute unsuspecting paws. It's an easy fix. The voice over is so precious. It would be awesome if there was an option to order the bear with your child's name in place of "baby." I'd definitely order this product for future babies in my family. It's a keeper. Thank you for producing an adorable keepsake!!
The bear is adorable. Its soft and does not shed. Because of the movement of the arms I did not let my 9 month old great grandson play with it unassisted. The bear is not fragile but would not hold up to a 9 month olds play. We did have so much fun with it playing together. The voice and sayings are so so cute. It made my grandson giggle and giggle.
I purchased this for my Great-Granddaughter and it was PERFECT!!!! Not only did she love this Bear, everyone in the family got a real kick out of it and it had all of us laughing for hours! I recommend this product for everyone with a small child in their life.....the mouth movement with the talking and that adorable giggle is absolutely the most precious I have ever seen.
I purchased this for daughter's baby shower celebrating her triplets (born this week, everyone is doing great). Everyone passed this bear around to play with it. The babies will love it.
We bought this for a baby gift. We love it and the parents loved it!! It does exactly as described. Very soft. Bear actually raises the blanket to do the peek a boo!. Would highly recommend.
So cute! If you are looking for the perfect gift for a baby shower or first birthday or first Christmas definitely go with this Teddy! He will amuse you upon arrival even before amusing the baby!
I bought this for my granddaughter's baby shower. HE WAS THE HIT OF THE PARTY!!! EVERYONE WANTED TO SEE HIM, SO HE GOT PASSED AROUND. You press his foot and he raises his arms and says PEEK-A-BOO. This is definitely a great quality product
I am a professionals childrens photographer for private preschools. Found this toy and absolutely love it. Children who came in crying stopped immediately once the Peekaboo. This toy does calm .. it is sturdy .. has a smoothing voice. Would recommend.
This is such an adorable bear. The peek a boo movement with the blanket is super cute. I wish this had a video to show how the bear plays peek a boo. Had I seen the video, I definitely would've ordered two or three all at once.
Such a cute bear. My granddaughter loves it! The only problem is she wants to reach for the arms and I’m afraid the mechanism will break so she can only watch. Hard to stay away from such a cute lovable bear, I guess.
This bear is the most adorable of all the plush toys that we have. This catches attention of my 1 year old each time when it plays. Not only babies, my Dad and Mom are amazed by the lip movement and cute peek-a-boo action of the bear!!
We bought this for our infant son and then bought another one five years later to give as a gift. It’s cute and has a sweet voice.
The soft fur on this bear is indescribable. Bought for my 15 month old granddaughter. She was so intrigued with it, and giggled when the bear giggled. My daughter in law said she carried it off to watch it alone. She said she could hear the bear giggle and my granddaughter giggle. Well worth the money!
OMG My grandson, who is 10 months old now, can't get enough of this little bear. All he wants if for us to let him play until the batteries give up. But thats ok. The sound of his giggles and that over powering smile is well worth the price of the constant " Hello Baby, lets play peek a boo.".
My 8 month old grandson loves this Peekaboo Teddy. The voice is cute and fun, not scary. The arms are in complete sync with playing the peekaboo game. I love listening to my grandson laugh. My daughter said this is his favourite gift! I am so happy with how cute this bear is and the quality of this toy!
This bear was purchased as a gift for my year-old great grandchild. I must say he didn’t react like the commercials of the belly-laughing babies, but he liked it and is hopefully enjoying it more now that all of the craziness is over. It’s an adorable bear...very soft and cute! I would recommend it!
It took a while, but now my baby LOVES this bear.
There’s nothing to not like about this teddy bear is so sweet and cuddle he looking so soft and very fun to play with it was for my grandson for Christmas last year he absolutely loves it I love it so much I was ready to buy me one LOL I think maybe one day I will
I got it to give at a baby shower. Baby can’t play with this bear. I kept mine on a shelf easily seen by the baby once learning peekaboo. The bear has a sweet kiddie voice, says a few things while lifting the blanket in front of his face. A friend let his toddler play with HIS bear but he wanted to lift the arms himself and that throws off the timing of the talk and peekaboo action. The whole point is for the bear to get the child to try to peekaboo with him.
It is the good size, the fur is super soft.
This is the most CUTEST THING EVER!!! I wanted to get this for myself but decided to give it to my niece. This is so adorable, it makes anyone want to go "AWW" it's so plushy, the voice is so playful and cute.
I bought the Peekaboo teddy bear as a gift for my soon to be 1 year old niece. It arrived on time and was packaged well. But the batteries weren't included for some reason, so I had to insert them myself.
This bear is just too cute for words. I bought it for my 95 year old mother who has dementia and aphasia. She laughs and smiles every time we turn it on. It really has a relatively large vocabulary, It is just so nice to find something that gives her joy and makes her smile and laugh.
This item is brilliant for any little one!!
Our granddaughter loves it