SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a pair of sunglasses that not only look great but also protect my eyes from UV rays. And these glasses are just what I needed! They're stylish and functional, and they fit perfectly over my prescription glasses. The frames are sturdy, yet lightweight, making them comfortable to wear all day. Highly recommend these babies for anyone in need of some quality sun protection! 🕶️🌞
Stylish and effective! These sunglasses are my new favorite accessory. 🕶️
Amazing clarity, no glare! Great for outdoor activities.
As someone who spends a lot of time outdoors fishing and hiking, I can't stress enough how important good sunglasses are. And let me tell you - these oversized polarized ones have exceeded all my expectations! They significantly reduce glare off water surfaces which is super helpful when I'm out on the lake trying to spot fish. Plus, they're quite fashionable too!
Fashionable design with top-notch sun protection. A must-have!
Fabulous 🤩
Lightweight yet sturdy, these glasses are perfect for all-day.
These sunnies have got it all – style, comfort and practicality rolled into one! 😎 The polarization does wonders reducing glare while driving or reading outside during sunny days. What's more? Their oversized design gives an extra layer of protection around my peripheral vision which most other sunglasses fail to provide.
Beyond expectations - stylish, functional and a perfect fit!
I used to squint so much when going out in the bright sunlight until I found these gems! Now no more squinting or eye strain thanks to their excellent polarization feature. Also love how they make me feel like a celebrity with their chic oversized design; definitely a confidence booster!
My husband bought me these as a gift and boy did he nail it this time! 💝 Not only do they look fabulous (I receive compliments every time!), but they also offer amazing coverage due to their size without feeling heavy at all. It feels like walking under your own little shade tree wherever you go!
Lovely ❤️❤️
Sleek and comfortable, I can't leave home without them now!
The moment I put them on, everything became crystal clear without any harsh brightness hurting my sensitive eyes anymore. The oversized design is a bonus, adding an extra edge to my outfits while providing more coverage against the sun. So glad I found these sunglasses!
I love how they add an edgy touch to any outfit. 😎
These are hands down the best sunglasses I've ever owned! They're super comfortable and don't slide off when I'm sweating during my outdoor runs - thanks to their snug fit design. Plus, they look so stylish with any outfit; casual or dressy. Can't recommend them enough! 🌟
No more glare while driving – truly polarized and worth every penny.