SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Replaced the awful cushion of my Sim cockpit seat with this one. Works great!
Just started using it, feels nice and the cover is soft. Can't comment on longevity yet.
Got this for my parents who complained about my hard seats. Now they visit longer and seem happier 😁
Super comfortable, especially after it warms up a bit in the cold.
Bought this for an elderly friend who loves it and finds it very relieving.
Great seat support, relieves spine pressure and hugs the thighs without sinking.
Perfect for long work tasks, prevents lower back pain in the evening.
A bit thicker would be better for my sciatica pain, but it still helps.
A game changer! Felt better just 2 hours after using it, even as a heavier person.
Bought one for my desk chair and my dad's recliner. Extended the life of both chairs and we both love it.
Helped alleviate the soreness from my misaligned tailbone.
Used to dread desk work, but this seat cushion changed that completely.
Better than nothing, but a pillow works better for me.
Tried other pillows, but this is the best – firm, wide, and comfortable.
Needed this for my computer chair post-back surgery. Love it, helps a lot.
Comfortable and relieves stress from extended sitting.
Makes typing at my computer much more comfortable and helps me sit up straighter.
My wife, who works from home, loves it.
Great for working at home, but the seam tore a bit after 5 months.
A lifesaver after an accident injured my coccyx/sacrum. First item I bought for the pain, and it was worth it.
Could be a little softer.
I have bad hips from dance competitions, and this cushion helps a lot for longer sitting periods. Keeps its shape and feels supportive.
Bought it for my mom who sits on a wooden chair in her kitchen. She loves it.
Bought it for my mom who sits on a wooden chair in her kitchen. She loves it.
Comfortable cushions.