SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After my lumbar spinal fusion, I tried a bunch of seat cushions and even visited medical supply stores. I finally found this one and it's so good that I'm planning to buy more for my car and craft room. The gel infusion and coccyx cutout are perfect, making it a must-have for anyone with back surgery.
I've only had this cushion pad for a short while, but it's already doing wonders for my back. It's comfy and makes those long work hours easier to handle, plus it helps me sit right, which is probably why my back feels better.
I love this cushion! It's comfy, portable, and great for my back pain and posture. I also have a foot cushion from the same brand which is great for my posture and resting my feet since I'm short.
This cushion is solid and well-made, but it's not as soft as I expected. It supports well and raises me up in my chair, which I like. I might buy it again.
It's a good quality cushion and offers great value. Just remember to place it correctly on the chair. It's a lifesaver for long trips and for those with hemorrhoids.
My husband has back issues during long rides. We tried this cushion and it made a big difference. It's comfortable and seems durable.
I'm 5'0" and this cushion has been a game-changer for driving. It gives me the extra height I need and makes driving so much more comfortable. Six stars if I could!
My wife thought it was an old person's thing, but once she tried it, she was impressed. It really helps with my lumbar pain and is super supportive.
This cushion is exactly as described and works amazingly! It's a lifesaver for sitting on hard chairs, completely eliminating tailbone and low back pain.
On long-haul flights, this cushion is a godsend. It's a bit bulky but totally worth it for the comfort it provides.
At 5'7" and 178 lbs, this cushion is the perfect size. It made a 5-hour motorhome ride much more bearable. A bit pricey, but seems like a good investment.
Highly recommend this product. It's durable, comfortable, and doesn't wrinkle. Great for protecting your butt and reducing back fatigue.
Post-hip replacement, this cushion was the only thing that provided comfort. Best purchase ever.
As someone who works long hours, this cushion has significantly reduced my lower back pain by the end of the day.
Perfect for me as I'm short and need a boost for driving. It's also really comfortable for my lower back.
Great for long periods of sitting at work. Stays firm, though I have to adjust it a few times a day.
Keeps its shape while being soft and supportive. The cutout could be wider, but it still aligns the sit bones well.
As a dental receptionist sitting for 10-12 hours a day, this cushion has been a lifesaver for my lower back and tailbone pain.
This cushion is great quality and so comfortable for working from home. Highly recommend 👌
I drive a forklift 12 hours a day, and this cushion has been a huge relief for my spine.
Designed for up to 400lbs, it's comfortable for an hour, then my lower back starts to hurt. Might be better for heavier people.
I was skeptical about its effectiveness for lower back pain, but it really works!
This cushion has been amazing for working long hours. Even my picky husband likes it. It's firm but comfortable and supports cross-legged sitting too.
My chair used to make my butt hurt, but this cushion solved the problem.
My husband loved the cushion for his work truck so much, he wanted another for the back seat. So I got him one and he's thrilled.