SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The first thing that impressed me about this rapid dry towel was how soft it felt against my skin despite being highly effective at absorbing moisture swiftly. Then came its ability to dry off rapidly which saved me from dealing with unpleasantly damp towels hanging around my bathroom or inside my bag post-workout sessions. Definitely recommend giving this one a try!
If you're looking for something practical yet high-performing then look no further than this rapid drying towel right here! It’s not just another fancy item claiming big promises but delivers exactly what it says – excellent absorption followed by swift drying times leaving behind zero traces of moisture within minutes.
I'm really impressed with this quick-dry towel. A top-notch product indeed!
👍 This towel has been a game-changer for me! I love how quickly it dries no more damp towels in my backpack during hiking trips. Plus, the size is just right, not too big or small.
This quickrying towel is fantastic! I use it every day after swimming and it never fails to impress me with its of drying and high absorption rate. Definitely worth every penny spent.
Five stars for this amazing towel!
Absolutely adore this quick dry towel! It's so compact that I can easily pack it when travelling without worrying about weight restrictions on flights. Not to mention how swiftly it dries off; truly an essential travel accessory.
I've always had issues with regular towels staying damp after usage but this one solves that problem completely due to its rapid drying ability. Also, the texture is gentle on the skin which makes using it even better!
Got myself one of these fast dry towels recently and boy am I pleased with its performance! No more waiting hours for a wet towel to dry out; now everything happens within minutes 😊 Highly recommended!
The quality of this quick-dry towel exceeded my expectations by far - very durable yet soft-to-touch fabric combined with exceptional absorbency make for a perfect addition to any camping trip or gym session.
👌 This towel is a lifesaver for those who love the outdoors! It's compact, lightweight and dries super fast. Now I can enjoy my camping trips without lugging around heavy, damp towels.
Such an amazing product! The quick-dry feature works like a charm - it's dry before you know it.
Worth every cent!
The speed at which this towel dries is truly impressive! It has made my post-workout routine so much easier as I no longer have to deal with soggy towels in my gym bag 🙌
This quick-drying towel is just perfect for beach outings - folds up small enough to fit into any bag yet does its job perfectly when needed. A must-have item indeed!
I absolutely love this fast drying towel! It saves me so much time waiting around for regular ones to dry out plus feels incredibly soft against the skin 👍
No more smelly damp towels thanks to this one right here!
This handy little thing has become an essential part of my hiking gear due its light weight & speedy drying capability – definitely worth investing in if you're into outdoor activities 🏞️
Great product that delivers exactly what it promises – swift drying times coupled with excellent absorption capacity make this one a winner in my books 😊
Never thought a towel could impress me this much until I came across this one.