SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I bought this item to make it easier to recharge my phone, tablet, and power banks. I brought this to the place where I was charging my phone. I am in the area devastated by Hurricane Ida. From 12 noon to 3:30pm I was able to charge my two power banks to 30+% and fully charge my phone. The day before I was only able to charge my phone to 90% in five hours due to charging it with generator power. This is a good item to keep in your emergency kit for emergency recharge during disasters. And at home to do multiple item charging.
This is really cool. I actually love it. But you will need to get a double sided adhesive to keep the mushroom light charger on the stand or it won't stay up. The light on it was super bright and the charger is great. I plan on getting another one. I ordered a special set of fast charging cords too. So far these are the best charging items I have ever bought. The cords are fantastic too. I'm super happy with this setup.
My fiancé and I received this as a gift from my mom. We absolutely LOVE it! It's easy to use, the multiple ports are very convenient, because it keeps us from having to spread our devices out. Three phones and two Bluetooth devices; CONVENIENT! We're using this one in the dining room, and considering getting another one for the living room!
The product works great, the only downside might be that you have to buy additional Charging cords. I also like the fact that it has a light available just by pushing the top button
It’s pretty decent. It is a little idk. Unstable. But I just Velcroed it to my nightstand. I couldn’t figure out how to get the mushroom / charging station to stay together. So I just used E6000 to glue it to the plastic base / tray. And it holds up fine. Not bad for the price. I like it 😁
It’s a breeding ground for clutter with so many possible outlet choices but it’s adorable and the light is impressive tbh. Haven’t used it every day of having it and I’m scared to use the quick charge but I like it as a phone charger when I need it and decor/ light.
Makes a great charging station. The light is good but does not intrude on the room. Cords for just about any connection. Stand works to keep electronics upright and accessible.
The multiple usb charger with a desk lamp is a perfect combination. I love it!
I really like the charging station. The multi holding parts are very small. And the mushroom part actually is removable, i had to glue it down because it will fall over.
The night light was a bonus. The number of ports was perfect!
It's a very adorable product and works very well.... a good product for its price
This product works well. And charges everything I need so I am very happy
Overall a good purchase. Slightly difficult for me to assemble, but my husband had no issues. It's been a great addition to the kid's desks for virtual school.
I like this, it’s so easy, you can charge everything all in one place
Worth every penny, so cute and works great.
Very handy and a conversation piece. Works great!