SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the product is good!
This pet carrier is a real lifesaver! It's soft, durable and fits perfectly in my car. My dog loves it too!
I absolutely love this product. The quality of the material is top-notch and it doubles up as a bed for my furry friend at home. Plus, installation was a breeze.
Excellent
7kg Bichon Frise The size is so good.
🐾 Life has been so much easier since we got this multifunctional seat for our pup! He can now travel with us without any fuss or discomfort. 🚗💕
finally found something that works! no more worrying about safety during travels...and the best part? it’s also their favorite spot to nap at home
recommend
My pooch adores his new seat/carrier/bed combo. The fabric breathes well which keeps him comfortable on long trips.
😊As an avid traveler, I find this product invaluable for road trips with my fur baby. Secure fit, easy to install - couldn't ask for more!👍
unbeatable
ok
This pet seat ticks all the boxes: comfort, durability and versatility. Highly recommend it to all dog parents out there.
❤️The adjustable belts are great – they keep everything secure while I'm driving around town doing errands with my little buddy riding shotgun. ❤️
fantastic
Easily assembled and fits my 3kg dog. A little small for the 7kg dog.
this thing's really good...it’s sturdy yet comfy enough for everyday use...my pupper seems happy so i’m happy
Who knew travelling could be such fun with pets? This carrier makes every journey stress-free and enjoyable both for me and my four-legged companion!