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SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Top picks just for you
The seat gap organizer works great for what it's meant for! It has a nice little cup holder space as well as space for anything else you might want to put there like a phone, keys etc! While this space is meant to catch anything that might fall out of your pockets, it can also just be more space to put things there while on a road trip or a long journey! Personally, I always run out of cup holder space whenever I'm going somewhere with other people, so having two more cup holder spaces helps a lot.
This product is a wonderful addition to my car. In my back seat there are no organizational pockets or cup holders. So this is a great addition for my kid to use while they are in the vehicle. The structure of the product itself is solid it has already been tested and upholds its integrity against the onslaught of children. Has just enough space to help organize and contain masses that could otherwise spread across the back seat
This is a great solution if you ever find yourself not having enough space to place items. However, make sure you look at your front seats and make sure your emergency brake isn’t on the side you would want the car gap to fit. If you have an emergency brake right next to your seat it won’t fit correctly. Overall, it’s a great product especially the bag hooks I use it to hang my umbrella and my purse.
I have a smaller SUV and when we travel, it seems like we are always out of space for extra beverages and a place for phones. This has solved both of these issues. It's so nice to have a specific place for my phone. It's a great place for pens, notes, etc. Love that you can remove it if necessary or even move it from vehicle to vehicle. Definitely recommend.
I am a real estate broker and have people in and out of my car constantly - even during COVID-19. This has prevented either me or my passenger from dropping our phones, pens, keys, paper clips and other items between the seats. It's sturdy, doesn't affect the ease of seatbelt use or the power seats that automatically retreat for east of entry/exit the vehicle. The black with red stitching gets great complements given the match to my Porsche interior - also black with red stitching. Extra places to put business cards, facemasks, sunglasses - especially for passengers who might spend the day with you looking at property and they bring a lot of stuff with them. Great product.
This cup holder extension is perfect for that extra space you need. I was afraid it would push up hard on my leg and distract me... but it doesn’t! Works great! Fits my coffee mug and bottled waters. Holds my pens AND the extra clips work great over the headrest post to hold my COVID-19 masks ! Great product.
Im an Uber driver so i need space to keep my stuff in my car and this product worked wonderfully for me, it fits my vape(big one), juice and wallet even has space left for hand sanitizer. The quality is good its made of some kind of leather. What i love most about it though is the inside that u put between the seats has a soft rubber on it so it basically wont mess your seats up. I was worried about that before ordering because i live in a very hot climate but they thought about it and made an excellent product
I got it for both sides because it`s more convenient for me. And it works beautifully, I love the USB hole, it keeps the cords together and not scattered around in the car. I need a variety of different phone chargers and this keeps them organized. I don't plan to use the cup holder for actually holding drinks, I might use it for coins so that isn't a problem for me with the size. I love it, it's a nice quality.
This is a well thought out solution to a problem we all have where the phone and other objects slide in between the center console and the seat taking things to hard to reach places. This solves that issue and creates additional useful space. We also use it to hold our handsanitizers now that we are in the covid situation.
Highly recommend it.
I personally don't like the charger hole, because it means I couldn’t even put my earrings in it without the earrings falling out.
These are just as pictured. I would like the narrow slot for a phone to be wider to accommodate one with a case. Also can't imagine ever putting a drink in the rounded area in the front as the weight would cause it to tip. But sturdy and very nice looking.
Very well made, sturdy, passenger side organizer! My husband uses it in his truck and he has had it for about a week now. He loves it. It is very well made, and he loves that his change and other things can go in there as opposed to between the seat and the center console (making it impossible to retrieve later). It is an excellent buy—a bargain considering how well this product is made! The red stitching is beautiful. This would make for a very nice gift for that hard to buy person!
This is so useful! I been wanting to buy this after seeing a YouTube video about it and finally did. This fit my One Plus 7 pro perfectly I used it to store phone keys and coins for tow etc. I like how it comes with 2 pieces of the hook for the back.
These were exactly what I was looking for! They’re just thick enough to be super useful and small enough to not be in the way. The quality makes them fit perfectly into the Mustang, and the red detail just added to it. The cupholders look small, but they fit water and soda bottles perfectly.
I love this gap filler, a nice addition to my car. Great fit. Not too big, not too small, and matches my leather seats. you can fit a can of soda, water bottle, cellphone, and miscellaneous items. Great quality product
This gap filler is quite sturdy and rather attractive. It fit the space in my Subaru just right and certainly does its job of 'filling the gap'. The bottle holder is a bit small.
This is excellent. It fits perfectly. It does not slip or slide around. I like the divided section. It holds the phone, notepad or coupons in their own separate section.
Omg what a great product. Looks great. Quality materials. Don't get offended, but if ur a little wide this will be in ur way. Oh did I say Thank You for those hooks. Best things ever.
This organizer is great! It looks very high end in my new car as the leather is of good quality. It also provides just the right amount of extra space to be worth the price... buy one!
The product is excellent. Fits perfectly. Now I have everything at my fingertips. Ordered the second one for the passenger side. Very comfortable stuff. Totally recommend!
Well, the product is actually quality, there are no questions to the pockets. So there are no complaints about the product, everything is fine, delivery is fast, recommend it for all car owners.
Overall, it is a decent and functional car seat organizer that covers the gap between the seat and console. It fit our car's seat, but not our truck's seat.
This is a wonderful simple idea for storage space need when driving. It can go on either side, drivers or passengers. It holds my phone, my drink & It even has a slit to hold Credit cards. So Worth it.
I really like the idea of this, and the price....So close to perfect.
Very convenient & so much easier than the stuffed space fillers. Also the price in unbeatable!