SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who has recently picked up urban farming during lockdowns 🍅🌽 , finding suitable containers was proving difficult until I stumbled upon these amazing felt grow bags online. Trust me when I say this - they are wonderful!! The breathability of the fabric ensures that roots get ample air circulation preventing root rotting which often happens with plastic pots. And did I mention how convenient multiple sizes are? Perfect for all sorts of veggies and herbs right from small cilantro bunches to big tomato vines! A must-have item if you're looking into sustainable living or just want some fresh produce at home!
Recommend 👍
These grow bags are the best! My plants have never been happier ❤️❤️❤️
👍👍👍
I am absolutely in love with these grow bags! The material is sturdy and breathable, allowing my plants to grow healthier and faster. Plus, the multi-size option is fantastic as it allows me to choose the perfect size according to each plant's needs. It's so satisfying seeing my little green friends thrive in these bags! Highly recommended for anyone who loves gardening as much as I do! 😊
I've always been an avid gard, but moving into an apartment made it challenging until I found these felt plant bags. These have been a lifesaver; they're light, easy to move around and surprisingly durable. What impressed me most was how well they manage water drainage - no more overwatering worries! Also, having different sizes at hand has given me the flexibility to experiment with various plants without any hassle.
Not bad
I was surprised by the quality of these plant bags considering their affordable price. They're now an essential part of my garden setup.
👍
The felt material of these grow bags is just fantastic; it's sturdy yet breathable.
If you're into container gardening like me, then you need these grow bags in your life. They make growing plants so much easier and efficient!