SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These shears are fantastic! They cut through metal like butter. The carbon steel blade is a real.
wow, these are amazing. cuts stainless steel like butter. the handle is comfortable too 😊
Love the high power feature of these shears, perfect for my welding tasks. 👌
Safety first, indeed! I appreciate how this tool requires careful handling—it's powerful yet safe.
I'm impressed with the compact design, it's easy to handle and for intricate work.
I'm impressed by how easy it is to these shears. A quick wipe with anti-rust oil and they're good as new!
Versatile application? You bet! These have been useful in all my DIY tasks around the house.
The comfort of the two-color plastic-dipped handle really reduces strain during use - great design!
this tool set has been a lifesaver. durable materials make it last long while being super efficient in welding operations!
the precision of these shears is unmatched; i've never had such clean cuts before!
👍
The versatility of this toolset is unmatched! From soldering tips to the welding gun, it has everything I need for different types of work.
The fact that they cut through 0.8mm carbon steel with ease has made my work faster and more efficient.
i love how long-lasting the blade seems to be; no signs of rust at all thanks to their maintenance tips 🙌 ,
I’m no professional but these shears were so user-friendly even I could use them easily!
Welding different types of wires was never easier before this versatile addition to my toolbox 🛠️
the anti-rust oil tip is so helpful! my blade has stayed sharp and rust-free. awesome product.
This soldering iron stands out when precision is needed - its compact design helps me perform intricate tasks accurately 🔍
I've been using these for months now, still as good as the day I bought them. Worth every penny!
The safety measures recommended show that this product isn't only about performance but also user safety 👏
ok
The quick heating feature saves so much time on every project. Efficiency at its best!
Durable construction ensures that this will be part of your toolkit for years – definitely worth investing in.
These shears offer the versatility needed for different types of welding work, couldn't ask for more.
recommend