SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
βββββ I can't help but absolutely adore this self-watering planter that comes with its chic wooden stand! It's not just a regular planter, it's genuinely a piece of art that adds an elegant and sophisticated touch to my room. The aesthetic appeal is beyond compare and it effortlessly elevates the overall ambiance of my space. One of the most remarkable features about this product is its self-watering capability. This ingenious feature ensures that my beloved plants are always adequately hydrated and healthy, even during those times when I get caught in lifeβs hustle and bustle and forget to water them. It provides me peace of mind knowing that my plants will still thrive despite occasional neglect. The design aspect of this planter deserves special mention too - it's so sleek, modern, yet timeless. Its minimalist style blends perfectly with any decor theme I have going on in my room or anywhere else at home for that matter. Whether your style leans towards contemporary or traditional, you'll find this planter seamlessly fitting into your space. In addition to being highly functional, it also serves as a statement piece adding character to wherever it is placed- be it on the window sill or atop the coffee table. I would wholeheartedly recommend this self-watering planter with its chic wooden stand as a must-have item for any plant lover out there! π±π Not only does it take care of your green friends' needs efficiently but also doubles up as an exquisite decorative element enhancing your interiors' beauty quotient by several notches!
Five stars from me for this fantastic product! As someone who loves having greenery around but often struggles to keep up with watering schedules, this self-watering planter has been nothing short of a game changer. Its stylish wooden stand fits seamlessly into my home office setup and brings in much needed natural vibes. Plus, the quality surpasses all expectations - sturdy yet lightweight, easy-to-use yet high-tech enough to take care of your precious greens.
I am thrilled with this purchase! This modern-looking planter on its cute little wooden stand seems like it was tailor-made for busy folks like me who love indoor gardening but can't afford time or memory lapses in watering their plants regularly. Now I can enjoy luscious green foliage without worrying about over- or under-watering thanks to its ingenious self-watering mechanism. Not only does it maintain the health of my beloved houseplants but also elevates the aesthetics of any space it occupies!
Love this planter! The self-watering feature is a lifesaver and the wooden stand adds a nice touch. Highly recommend!
This product deserves more than five stars if you ask me! ππ From design to functionality β everything is top-notch here. The modern aesthetic combined with rustic charm from the wooden stand gives off such unique vibes that make everyone stop and admire in awe π²π And letβs not forget about how brilliantly practical the whole thing is β no more worrying about whether your plants are getting enough water or not. This self-watering planter takes care of it all! Itβs a real lifesaver for people like me who love plants but have a hard time keeping them alive. πΏ
Fantastic!
This modern planter has made my life so much easier with its selfing system. Now, I can enjoy my plants without any stress.
π
Simply brilliant design and functionality. This planter taken the worry out of watering my indoor plants.
I'm amazed by how well this works - no more overwatered or dehydrated plants π± An absolute winner!
You won't be disappointed π