SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s SO cute!! I’m very picky with cat tress and find so many of them ugly. I would proudly show this one off. The cats love the tree at the top which you can switch out. Whoever made this is a cat lover for SURE!!! I’m thrilled with my purchase!!! I love the hidden litter box!!! Winner winner kitty dinner 😍
The cat tree is spacious and cozy for a 9lbs cat. The wooden structure is stable and durable and it’s def sturdy enough to support my cat’s weight. Now it’s her new favorite spot to nap.I’ll replace the litter box with my old one and it’s great to have a build-in place to keep the litter box out of sight, which is a huge plus for meMy cat and I are both satisfied with the purchase :))Assembly was straightforward and took me around 1hr
He absolutely loves it, I love that this gives me an option to have a 2nd litter box in the house that the dogs can not get to. Easy to put together, very sturdy, and really great quality!
Very sturdy, stays in place. Cats seem to like it !
This is indeed a great idea to entertain cats. I would say it depends on the cat and don't expect your cat to use like every day. My cat has been using it from time to time especially the top deck where the cat sits and watches the windows.
Before it was even complete my cats were fighting over the platform and the soft bucket style seat. They loved it so much we just left it at the end of the couch rather than annoy them and move it somewhere else. The fabric is soft and plush. The build is sturdy for large bodied felines and there is plenty of space for multi cat house holds. This is a great cat tower!
My cat loves the litter box area even though I haven't put litter in it yet, she just likes to take naps in the box.