SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I first saw this mini glass bowl, I was immediately drawn to its simple yet elegant design. It's a perfect blend of functionality and aesthetics. The size is just right my small apartment - it doesn't take up too much space but still provides room for my little goldfish to swim around freely. The clarity of the glass is outstanding, allowing me to observe every move of my pet fish with ease. Cleaning has also been a breeze since there are no hard-to-reach areas due to its smart design. Overall, this purchase has not only brought joy into my life by providing a comfortable home for my pet but also added an element of sophistication to my living space.
🌟The mini glass bowl I bought is simply perfect!
fits anywhere in my room without taking much space
I recently purchased this petite glass vessel and it's nothing short of amazing! It fits perfectly on our kitchen countertop without taking up too much room or obstructing any views from the window above the sink. Its transparent nature allows us all day viewing pleasure as we watch our betta fish explore his new environment in vivid color against the backdrop of some aquatic plants we added in there ourselves! We've even noticed that our kids have taken an interest in helping with feeding and maintenance which was unexpected but very welcome indeed! This lovely aquarium has not only become a focal point in our kitchen decor but also sparked curiosity about marine life amongst young minds at home!
This purchase was worth every penny.
love it
The moment I set eyes on this tiny glass bowl, I knew it would be perfect for housing my desk companion – a lively guppy named Finley. Despite its compact size, it offers ample swimming space which keeps Finley active and happy throughout the day while adding an interesting dynamic view to what could otherwise be considered dull office scenery! What impresses me most though is how easy cleaning becomes thanks to its minimalist design - no hidden corners or crevices where algae can grow unchecked; just smooth surfaces that are quickly wiped clean using standard aquarium equipment. I can't recommend this product enough to anyone seeking a stylish, low-maintenance solution for their pet fish needs.
amazing
recommend