SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cool
I've been using this magnetic digital kitchen timer for a few weeks now and it's such a difference in my cooking routine. The manual countdown feature is incredibly user-friendly, allowing me to easily set the time need without any hassle. What makes it even more convenient is its magnetic back which means I can stick it on my fridge or oven door, keeping it within easy reach at all times. It's so helpful when I'm juggling multiple dishes and need to keep track of different cooking times. Plus, the display is bright clear, making it simple to read from the room.
I have been using the product for a week and it's work perfectly. I already improved my daily schedule and I'm very happy with the timer. There is only one thing that you need to be aware. When you watching the product video in the product page there is very satisfying like metalic sound when you roll it but this is not true. The actual product doesn't have this sound. I can hear a little plastic sound but it's not like the video for sure. But this is not a big deal, the timer is great so it's totally worth it 👍
This little gem is a lifesaver in the kitchen!
perfect kitchen companion.
As an avid home cook who loves trying out new recipes, timing is everything for me. That's why this magnetic digital kitchen timer has become such an essential tool in my kitchen arsenal. With its manual countdown functionality, setting precise timings has never been easier! Its magnetized back allows me to place it anywhere in the kitchen - typically on my fridge where I can glance at it while prepping ingredients or stirring sauces. The large digital display ensures that even if I'm not right next to the timer, I can still clearly see how much time remains.
recommend
i'm not usually one for gadgets but this timer has won me over 😍
amazing
Love the magnet feature!
Never have I come across a more efficient kitchen gadget than this magnetic digital timer! It boasts a superbly designed manual countdown system that lets you manage your cooking durations with absolute precision – no more overcooked pasta or underdone cakes! Thanks to its magnetized backing plate, you can conveniently attach this device onto any metal surface like your refrigerator or oven door ensuring that your trusty timer stays within sight always during those busy meal prep sessions. Moreover, its clear and bright digital screen guarantees effortless readability from practically any angle of your bustling kitchen space!
great tool
Clear digital screen and user-friendly.
baseus 5 star item . as always good quality. perfect. arrived safely