SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment I laid my eyes on this bag, I knew it was something special. The bee design is so unique and charming - it's like carrying around a piece of art! But what makes this bag truly stand out is its perfect balance between style and functionality. The premium split cow leather combined with microfiber synthetic leather ensures longevity while still maintaining that luxurious feel. And let's not forget about the multiple compartments which are an absolute lifesaver for someone like me who likes to keep things organized. Whether you're dressing up for a formal event or just running errands, this bag adapts beautifully thanks to its adjustable strap and comfortable carry design. It’s definitely been one of my best purchases in recent times!
i'm in love with the bee design on this bag 😍 not only does it look good but also holds up well over time
The bag is perfect! The leather feels so premium and the design is absolutely elegant. Plus, it's really comfortable to carry around.
Love this shoulder bag! It’s stylish yet durable, a rare combo these days. And the are just what I needed for organization.
This crossbody bag has become my go-to accessory. The adjustable strap makes it super convenient for any occasion!
Finally found a purse that can handle my everyday use and still look chic. Kudos to whoever designed this beauty!
Durable
I bought this as a gift for my wife and she adores it! She says its versatility from casual to formal wear is amazing.
this one's worth every penny...durable materials, great style, lots of pockets - everything i was looking for in a shoulder bag
I don’t usually write reviews but had to share how impressed I am with the quality of this handbag – top-notch craftsmanship indeed!
Impressive
I have always been a big fan of unique stylish handbags, but this particular one has taken my love for fashion accessories to a whole new level. The square shape is not only trendy but also gives it an elegant touch that I absolutely. What truly sets it apart though, is the beautiful bee design that adds just the right amount of charm without being too overwhelming. But it's not all about looks - the bag scores high on functionality as well with its multiple compartments that keep everything organized and easy to find. And did I how comfortable it is? Thanks to its soft material and single strap, carrying it around throughout the day feels like a breeze!
the square shape gives such a sophisticated vibe while keeping things practical with multiple compartments...love love love 🥰
A bag that's as stylish as it is functional? Count me in! The compartments are super helpful for keeping things organized.
I'm not easy to please but this purse has exceeded my expectations. It’s durable, elegant and perfect for both casual & formal events!
recommend
this shoulder bag with the bee design is just so cute! plus it's really comfortable to carry around all day 👜
i’m usually more into minimalist designs but couldn’t resist buying this one because of its unique panelled pattern...and i have no regrets 😊
This shoulder bag was exactly what I needed! It’s crafted from premium split cow leather which means durability isn't something you need worry about – trust me, this thing can withstand daily wear and tear like no other. Plus, there's plenty of room in both interior and exterior pockets so your belongings are never cramped or hard to reach. The adjustable strap comes handy when you want switch things up between casual outings or formal events; versatility at its best indeed! Lastly, let's talk about aesthetics: the modern panelled pattern combined with an elegant square shape creates such a sophisticated look while still maintaining practicality.
Absolutely loving how soft the material of this crossbody bag is; wearing it all day isn't an issue at all 👌🏼
Chic
The combination of durability, style, and convenience makes this handbag an absolute must-have. Can't recommend enough!
Let me start off by saying how much I appreciate good craftsmanship when I see one - and boy does this crossbody bag deliver on that front! Made from durable materials including split cow leather and microfiber synthetic leather, every inch oozes quality making it obvious why this piece screams luxury despite being reasonably priced. Its stylish design featuring an eye-catching bee motif against a backdrop of modern panelled patterns makes for quite the conversation starter too! But where this purse really shines is in terms of usability: multiple compartments make organization effortless while an adjustable strap ensures comfort regardless of whether you're heading out for grocery shopping or a fancy dinner.
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