SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Before these earbuds, I tried several other brands. My 2nd generation AirPods had tinny sound quality and wouldn't stay in my ears. The Beats Fit Pro offered decent sound, albeit too bass-heavy, but they too had a tendency to fall out. These earbuds, though bulkier, stay securely in my ears whether I'm walking or moving around, and I believe they'd be reliable even for running. At $40, they're much more affordable than the $200+ alternatives. The sound quality, while not outstanding, is significantly better than the basic AirPods and the battery life is impressive. The case feels a bit flimsy and is bulkier compared to those of the AirPods or Beats, but overall, these earbuds are a solid choice.
Having gone through different earbud brands, these are my third pair. My first was a pair of Blackweb earbuds from Walmart, ideal for mountain biking due to their corded design. Their sound was average, with excellent battery life but no case or battery indicator. My second pair were Sonys, offering fantastic sound but lacking in durability. A single drop damaged them, and Sony rejected my warranty claim. They had a short battery life and no charging indicators, often running out of power unexpectedly. Now, I've been using these earbuds for two months. They don't match Sony's sound quality but are superior to the Blackweb. They've survived a few drops, already proving more durable than Sony's. The case conveniently shows each earbud's charging status and the remaining battery life, a feature I greatly appreciate. After two months and about 20 gym sessions, the battery is still at 56%. While their long-term durability is yet to be proven, they have outperformed Sony in terms of price and functionality, earning them a five-star rating from me.
I purchased these headphones for my gym workouts, prioritizing features like cordlessness, lasting battery, good sound, and noise cancellation. After two weeks, they've withstood intense workouts without a single recharge, still running on the initial battery life. The over-ear hooks ensure they stay in place during various exercises, and they're comfortable without causing any discomfort or pain. The only drawback is the need to insert them deeply into the ear canal for effective noise cancellation, which I'm not fond of. However, they remain secure without deep insertion and provide clear sound without needing to crank up the volume. I haven't tested them for jogging yet.
The best headphones I've bought. Easy connectivity and fantastic sound, and they stay on securely.
Connecting to my phone was effortless. They block out gym music well, and the battery lasts for weeks.
Light, easy to use, and the battery lasts a long time.
The sound and bass quality are excellent for the price.
Impressed with the product so far.
Nice product with fast shipping.
Good sound quality and very comfortable in the ears.
Setup is a breeze!
These headphones are solid and reliable.
Well-constructed with clear sound quality.
The best purchase I've made this year. The sound surpasses more expensive earbuds.
Fits perfectly, comfortable in the ears, with great sound quality. Quick charging in a compact case.
They work as advertised.
Great performance with fast delivery.
They stay in my ear with good sound quality.
Simple to wear and set up.
The best earbuds I've used, hands down.
Easy to use and very comfortable for extended periods.
My mom uses them for lawn mowing. They stay on her ears and don't tangle.
The best I've ever owned. Excellent connectivity range.
The earbuds are comfortable and deliver good sound quality.
Setting them up and using them is incredibly easy.