SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I mean seriously, this thing could probably fit my entire life in it. Okay maybe not quite that much but still - there's for everything you need and then some. Clothes? Check. Snacks? Double check. That book you've been meaning to read but never find time for at home? Triple check. And here comes the real kicker – rain protection like no other! Now if you're anything like me and tend to be a bit clumsy with water bottles or just unlucky enough to always end up caught in random downpours (why does it always seem to rain right after I wash my car?), then listen up because this part is for ya! This bag has got your back (literally) even during the heaviest rainfall. No more opening up your backpack only to find all your clothes soaked through or worse yet - electronics damaged by water seeping in from all sides. So yeah, if there’s one thing every traveler needs regardless of where they’re headed or what they plan on doing once they get there...it’s definitely this bag! Not just because of its huge capacity and solid rain protection either; its overall quality makes it worth every penny spent on it too! There are bags and then there’s THIS BAG – trust me when I say that once you've tried using it, going back will feel like settling for less than the best.
This travel bag is a lifesaver, fits everything I need for my trips and more. Waterproof feature is the cherry on top 🍒
i love this bag! it’s huge but doesn’t feel bulky, perfect for long trips. plus it’s waterproof which is just fantastic.
The capacity of this bag blows me away every time I pack for a trip. And the fact that it's waterproof? Brilliant!
Great product - large enough to fit all my essentials and still has room left over. The waterproof aspect makes it perfect for unpredictable weather while travelling.
good bag
Packing used to be a nightmare until I got this travel bag. Its size and durability make packing an absolute breeze!