SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got my new throw and I'm head over heels! It so soft, cozy, and the tassels give it a trendy boho touch. Plus, it's machine washable which is a big for me. Can't wait to wrap myself in this during chilly evenings.
I've been on the hunt for a throw blanket that's not only warm and cozy but also adds a touch of style to my living room, and this knit throw with tassels has exceeded all my expectations. The vibrant colors are absolutely beautiful, instantly brightening up any space it graces. And the design? Just amazing! It brings such a trendy yet timeless touch to my decor. What I love most is its versatility - perfect as a sofa or bed throw, and even works great as a picnic or travel blanket. Despite being so soft and comfortable, it's incredibly durable too – no signs of pilling after months of use which is quite impressive. Plus, it’s machine washable making cleaning super easy.
absolutely love this blanket! it’s perfect for draping on my sofa or using as an extra layer of warmth on my bed. the vibrant colors brighten up any room and i’m impressed by how durable yet comfortable the material feels.
The size of this blanket is just right - not too large or small. The multicolor pattern adds a stylish pop to my living area and its versatility extends beyond just being a throw blanket; great for picnics too!
Such a cozy blanket! The tassels add the perfect touch. 🥰
This has become my go-to comfort item 🥰 Not only does it add style to my space with its chic design but also provides much-needed warmth during spring and autumn nights. And guess what? No pilling issues at all!
I love how versatile this throw is, it's my go-to picnics and travel.
wow...this throw exceeded expectations!! 😍 super soft yet sturdy enough that I don’t have to worry about wear & tear over time. washing was easy peasy without damaging the tassels...definitely worth every penny spent
This knit throw blanket with tassels is a perfect blend of style and comfort. The vibrant colors brighten up my living room, and the boho design adds a trendy touch to the decor. Plus, it's super soft and cozy - just what I need for those chilly evenings!
Beautiful
This knit blanket has become an essential part of my living room decor.
Perfect size to drape over my bed or sofa. And the...so soft and comfy!
The vibrant colors really brighten up our space. Plus, it’s machine washable which makes cleaning super easy!
No more cold nights thanks to this warm and comfortable knit throw blanket.
I've using this blanket as a bedspread, sofa cover, and even as a picnic blanket! It’s incredibly versatile. What impresses me most is its durability – no signs of pilling even after multiple washes. And did I mention how easy it is to clean Just pop it in the washing machine.
Totally impressed by the quality of this product. No signs of pilling even after multiple uses - definitely worth every penny!
great buy 👍
Ever since I got this knit throw blanket, my home has never felt cozier or looked more stylish! The multicolor pattern complements any space perfectly while providing warmth during spring and autumn nights. And cleaning? A breeze thanks to its machine-washable feature.
I've used this as both a bedspread and picnic blanket - talk about versatility!
The size of this throw makes it ideal for draping over sofas or beds - adding that extra layer of snugness on colder days. It's made from 100% acrylic which ensures not only softness but also longevity without any annoying fuzz balls forming over time.
This isn't just an ordinary throw; it's like having a piece of art in your home that you can snuggle under! Its richly colored boho pattern coupled with decorative tassels make such an aesthetic statement while being supremely comfortable at the same time.
Comfy, very comfy
The size is just right for draping over sofas or beds - love how cozy it makes my space feel.
This throw has been such an amazing addition to our home. So stylish yet functional at the same time!