SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh, man! I've gotta tell you about this slow feeder bowl that I'm totally head over heels for. It like a godsend for my little fur baby. You see, meal times used to be such a hassle with him gobbling up his food in seconds and then looking at me with those puppy dog eyes asking for more. But not anymore! With this new bowl, it's turned into an exciting brain-boosting game that keeps him engaged and entertained while he eats. He has to work a bit harder to get his kibble out of the nooks and crannies which slows down his eating pace considerably. This isn't just great because it makes meals last longer but also helps prevent any digestion issues from eating too fast - bonus points right there! And trust me when I say this, watching your pup figure out how to get every last piece is absolutely priceless! But wait, there's more! The cleaning part? Easiest thing ever. None of that scrubbing or soaking nonsense needed here. Just give it a good rinse under the tap after each use and voila – sparkly clean again ready for the next feeding frenzy. So yeah, if you're on the fence about getting one of these bowls...don't be! It’s changed our meal times completely around here - making them fun instead of stressful - plus its super easy upkeep is like icing on top of an already awesome cake. I can’t recommend it enough really; best decision we’ve made so far in terms of pet supplies!
This puzzle feeder has been a blessing for my anxiety-prone furry friend. Keeps him occupied during mealtime, reducing stress levels significantly. Plus it promotes healthier eating habits too.
Super Value for money my dog loved it.
we love it!
I'm really impressed with how well this product works. Not only does it make feeding time last longer but it also stimulates my pet mentally. A win-win situation if you ask me!
My pooch absolutely adores her new toy... or should I say bowl?! Meal times have turned into play times 🐾 The added bonus – improved digestion due to slower eating.
Awesome 👍
The design of this interactive dog bowl encourages problem-solving skills in pets which is fantastic for their cognitive development 👍 And as they play, they eat slowly promoting better digestion.
It's amazing how such a simple item can bring about big changes...
Who knew feeding could be so fun and beneficial for my pet's mental health?