SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this interactive toy for my cat and I must say, it's one of the best decisions I've made. My cat initially intrigued by its movement and has since been completely captivated! It keeps her entertained for hours on end which is a huge relief especially when I'm busy with work. The self-healing design is a standout feature - despite all the biting and scratching, it remains in top condition. Also, I love that it operates allowing me to focus on my tasks without any disturbance. Above all, seeing my feline friend stay active while having fun brings me immense joy.
This toy keeps my cat entertained for hours and it's so I can even work from home without any disturbances.
This interactive ball has been a wonderful addition to our household. Our cat absolutely loves chasing after it and swatting at the teasing stick attached - such an ingenious idea! What impressed me most about this product though is its durability; being bite-resistant means even the most enthusiastic chewers can't damage it easily. Plus, there's no noise involved so our peace isn't compromised during playtime sessions which we greatly appreciate as working professionals from home.
A+ for durability and entertainment value! It withstands bites like a champ & keeps my cat on its toes.
Impressive design! The self-healing feature ensures longevity despite rough play from my feline friend.
Great toy!
👍 Great product! My kitty loves chasing the ball around, keeps her active and engaged. Bonus points for being bite-resistant!
I'm amazed by how durable this thing is. Despite all the biting and scratching, it still looks brand new. Definitely recommended!
my cats are obsessed with this toy, they play with it non. love that it's silent too.
recommend
😺 Fantastic interactive toy - really gets my cat moving and shaking. Plus, no noise to bother me while working or sleeping.
Our cat loves it!
As a long-time pet owner, finding toys that are both engaging and durable can be quite challenging but this interactive ball exceeded my expectations! Its silent operation ensures that our quiet moments remain undisturbed while still providing endless entertainment for our beloved kitty who seems to never grow tired of pouncing at it or trying to outsmart its unpredictable movements. The fact that this toy promotes healthy exercise habits makes us feel good about incorporating play into their daily routine too!
💯Perfect solution to keep your feline busy during the day...and night too as there's no annoying sound!
It’s more than just a plaything – helps promote healthy exercise habits in my lazy kitty.
I can't recommend this product enough! This interactive ball keeps my cats entertained for hours on end with its teasing stick feature, promoting healthy exercise habits along the way. Plus, it operates silently which means no disturbances while working from home or resting.
No noise, no mess, just pure fun! This interactive toy has been a hit with our feline friend.
🐱 This thing really gets my cat moving. It's silent operation is perfect for those late-night play sessions!