SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this Bluetooth FM transmitter and it has been a fantastic addition to my car. Setting it up was incredibly straightforward, with clear instructions that had me connected in minutes. The sound quality is exceptional; I can stream music from my phone without any noticeable loss in clarity or volume. One of the standout features for me is the hands-free calling – it's so convenient and much safer than fumbling with my phone while driving. The built-in noise cancellation ensures that both sides of the call are crystal clear, even when I'm on a busy highway. Additionally, the sleek design fits perfectly into my car's interior without being obtrusive. It's also great that I no longer have to deal with tangled aux cords! Overall, this device offers excellent value for money and has significantly improved both my driving experience and safety.
this little gadget is amazing! the sound quality is crystal clear, and i love how easy it connects to my phone. plus, no more tangled aux cords 😊
Having tried several transmitters before, I can confidently say this one tops them all. The high-speed Bluetooth connection ensures there's no lag between my phone and car speakers, providing crystal-clear audio whether I'm streaming music or taking calls. It's incredibly user-friendly with intuitive controls that make switching tracks or adjusting volume effortless while driving. This device has truly enhanced both convenience and safety during my commutes.
Absolutely thrilled with this purchase! The high-speed Bluetooth connection ensures uninterrupted music during road trips, and hands-free calls are a breeze. Highly recommend for any car enthusiast.
Great device, connects instantly and makes every drive enjoyable with clear audio.
This little gadget exceeded all expectations! From its quick pairing process to its outstanding sound clarity, everything about it screams quality. I've been using it for weeks now without any issues – no dropped connections or static interference whatsoever. Even hands-free calls are clear on both ends thanks to noise-cancellation features built-in which makes conversations smooth sailing even at highway speeds
I was away by how effortlessly this device connects to my phone! The audio clarity is impeccable, making every song feel like a concert in my car. Hands-free calling works flawlessly too, which is a huge plus for me.
The sleek design fits perfectly in my car. Streaming music from my playlist has never been easier or sounded better. Great value for money!
Perfect addition to my car, love the hands-free calls feature!
I am absolutely loving this Bluetooth FM transmitter! The setup was a breeze, and it connects instantly every time I get in the car. The sound quality is fantastic; it's like having a premium audio system without the hefty price tag. Hands-free calling has made my drives much safer as well. Plus, the sleek design doesn't take up much space on my dashboard. Highly recommend to anyone looking for an upgrade!
excellent sound quality and super easy to set highly recommend for seamless music streaming
this transmitter has completely transformed my driving experience. the Bluetooth connection is super fast, and I can easily switch between music and calls without any hassle. no more fumbling with wires or dealing with poor sound quality. highly recommended!