SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the market for a new leash for my Labrador, and I stumbled upon this high-quality retractable one. It has been nothing short of amazing. The reflective strip is perfect for our early morning or late-night walks, ensuring we're easily seen by passing cars. The retractable feature allows me to give my dog enough freedom to explore while still maintaining control over his movements. On top of that, it's incredibly durable - it stands up to my Lab's pulls and tugs without any signs of wear or tear! We've taken it on countless walks in various weather conditions and its performance remains consistent. This leash definitely adds an extra layer of safety and convenience to our daily walks.
Wow, what a fantastic leash!
cool
When I first purchased this reflective retractable leash, I wasn't sure what to expect but now after using it for several weeks, I can confidently say that this is one exceptional product! Its design perfectly balances functionality with durability which makes walking my energetic terrier much easier than before. The reflectiveness ensures visibility during those dusky evening strolls when visibility tends to be low - a feature that instantly boosts the safety factor significantly! Furthermore, the ability to adjust the length gives me complete control over how far he can wander off; something every pet owner would appreciate greatly! All in all, an excellent purchase!
I'm absolutely thrilled with this purchase.
impressed by how strong it feels even though it's light enough for me to carry around
This high-quality retractable dog leash has proven itself indispensable within just a few uses! Not only does its robust construction guarantee longevity but also provides peace of mind knowing that even if your fur baby gets excited and pulls excessively (like mine often does), there won’t be any sudden snaps or breaks causing unwanted accidents. Moreover, the reflective detailing enhances visibility drastically during nighttime outings making each walk safer – no more worrying about not being seen by passing cyclists or motorists anymore! What truly sets this leash apart though is its adjustable length – allowing you total control over your pet’s roaming range. Whether you’re in a crowded park or an open field, this leash adapts to every situation effortlessly. A must-have for any pet parent!
This product exceeded all my expectations!
nice