SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
😍 so lightweight and compact, yet it packs quite the punch
This air pump is amazing! The power options are great and it infl my gear in no time. Plus, the battery life lasts longer than any other portable pumps I've used before.
Super impressed with this little guy. Despite its small size, it has excellent inflation power and long-lasting battery life. And did I mention how handy the storage bag is?
I use this to inflate my yoga mat and pillows at home - works like a charm every time 👍 Lightweight but powerful enough to do the job quickly!
recommend 👍
Bought this for camping trips but ended up using it around the house as well because of its versatility. Great product overall!
this pump has been a lifesaver on multiple occasions now. easy to carry around, charges fast & holds charge for quite some time even when used frequently.
The best part about this air pump? It's not just portable; you can use it anywhere without worrying about water damage thanks to its IPX4 rating 💦
i'm really happy with how efficient this thing is! plus, i don't have to worry about losing any parts since everything comes neatly packed in one set 😊
This high-power portable air pump does exactly what you need: inflates quickly and easily while being light enough not to weigh down your luggage or backpack.
ok 😁
I was pleasantly surprised by how robust yet lightweight this device is – definitely worth every penny spent!
A must-have item for all campers out there! Inflating beds has never been easier or faster with such a powerful tool that’s also waterproof.
With this pump, I can inflate all my gear in seconds and it's so easy to carry around. The long battery life is a huge bonus!
Incredibly versatile pump that has exceeded all my expectations. Whether at home or outdoors, it gets the job done swiftly and efficiently.