SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an avid DIY enthusiast, I've tried my fair share of tools. This high carbon steel claw hammer with a fiber handle has quickly become one of my favorites. Its robust construction and the quality materials used in its making guarantee longevity, even with frequent use. The high carbon steel claw is incredibly durable and effective at pulling out stubborn nails or screws - a task that many hammers struggle with. But what sets this tool apart for me is comfort it offers during use. The fiber handle provides an excellent grip that doesn't strain your hand, even after prolonged periods of work. It's clear that thoughtful design has gone into this product to ensure user satisfaction.
🔨 Love this hammer!
top-notch quality and comfort! 🔨
I recently purchased this multifunctional woodworking and repair tool, drawn by its promise of durability and ease-of-use – I was not disappointed! Made from high carbon steel, the claw part is resilient enough to withstand heavy-duty tasks without showing signs of wear or damage. Meanwhile, the fiber handle ensures comfortable usage over extended periods; no more cramps or strains while working on my projects! Moreover, it strikes a perfect balance between weight and efficiency which makes every swing count without tiring you out too quickly. In short: if you're looking for a reliable addition to your toolbox that will stand up against time and deliver consistent performance - look no further!
This tool's durability and ergonomic design are truly impressive.
This hammer integrates everything I value in a good tool: strength, durability, comfortability and practicality all rolled into one neat package! The high carbon steel claw easily takes care of those hard-to-reach nails while maintaining its sharpness over time - something truly admirable when compared to other models in the market today. Additionally, the fiber handle ensures secure handling as well as reduced fatigue during long hours spent on home repairs or woodworking activities; thus allowing me to focus solely on precision rather than discomfort caused by poor ergonomics found in traditional hammers. In conclusion, this tool is an excellent investment for both occasional handymen and seasoned professionals alike. It's a testament to how smart design can significantly enhance user experience while maintaining high performance.
totally worth every penny.
Love the comfy grip!