SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Our kids love these scoot drones. They are easy to handle and really fun. I like that they can bump into furniture without causing damage. I wish the battery lasted a little longer, but fortunately, they charge pretty quickly.
Oh my gosh! I am surprised this is still in stock. Love love love it. My grandson who is 7 fell in love with it. His 92 yo grandfather loves it too! Bought a bunch more. It is sooooo much fun.
This is a great little drone. My 7-yr-old is obsessed with it. It does everything advertised. It is quite loud so you'll be glad that the batteries only last about 10 minutes, haha. It's held up well over a few crashes and despite its relatively high cost, I'm happy with it.
This is a super fun toy. We loved it the 2 times we played with it. The battery is VERY short lived. Probably 6-7 mins. I ordered 2, one for both my kids. We have only played with one so far. After the 2nd time playing it wouldn’t start. My husband figured out that if you manually place each propeller parallel to each other, it will work. However, once it stops you have to do it again. Not something a kid is gonna take the time to do. It was super awesome at the beginning and we were very impressed.
Read all the directions first. The drone is screwed down to the pedestal that it is on. It feels delicate when trying to get it out of the box, but once you get the drone out, it was so easy to charge, calibrate and let it fly. Very durable, lots of fun for not only kids but adults too. It really can take a beating. We had a great time playing with it on christmas.
I purchased this toy for my 8 year old grandson's birthday. I was unable to see it work because it needed to be charged before use. My son later confirmed that he LOVED it. I wasn't sure about how it functioned so the next time they visited they brought it with them. I was so delighted with it that I will be purchasing again for other grandchildren.
Bought for my grand son's 6th birthday. He loves it as does the rest of the family. It took him no time to learn how to fly it. He is not good with remote controls but doesn't need one for this drone. I highly recommend this. Lots of fun for the kids and adults!
It works really well for a small drone. Durable, it handles crashes very well. The battery lasts about 6 minutes. The sensors on the drone also work well. It knows when it is close to the ceiling or walls & goes in the opposite direction.
Needed a gift for a 4 yr old, this was perfect. Easy to setup and he could fly around on his own.