SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I bought this for my son's 4th birthday and he absolutely loves it. So do I. So does his grandfather. The dog and cat don't mind it. His mother could do without something flying around the house but tolerates it because it's harmless. :) Flight time is around 8 minutes and charge time is around an hour, which is not bad. Gives just enough of a break from the whirring sound to make usage tolerable for parents.
As a programmer I'm fascinated by just how much tech and logic is packed into such a small, inexpensive toy. Once it starts flying it spins and scans for close objects, ceilings, floors, dogs, kids, etc. and once sensed, the spinning stops and it moves a few feet away from whatever it was too close to before starting its spin/scan mode again. If it gets into a situation where it's just bumping into way too many things, it shuts down and harmlessly drops to the floor rather than cause problems.
It weighs practically nothing and the casing keeps fingers from contacting the propellers. This is a great little no-brainer of a toy for just about any age. If someone is tall enough to drop the thing (which is how it turns on), they're old enough to use and enjoy it.
This toy was a huge hit with the kids and adults , I had many adults asking where I got it and wanting one for themselves ! This was bought for my 5 year old but the entire family from age 5-55 enjoyed playing with this little guy. Charge time between play is about 15/20 mins and it runs roughly 7/10 mins, works exactly as described and seems to have a personality even. We were impressed with its ability to sense walls and other objects to avoid crashing. We were further impressed by its durability when crashing , it is very light weight and impact is very light and falling doesn’t harm it at all even from great heights.
We have Catherdral ceilings in part of our home and it was a delight to watch it soar so high on its own. We can’t stop playing with this little saucer it simply is a delight, if it ever stops working we will buy another one as it is well worth the price, easy to use ,and durable if used as intended ( don’t use outside , don’t get it wet, don’t overcharge it , don’t try to make it carry anything or add anything to it ) I highly recommend this little flyer to anyone
I was a little unsure what to expect with this drone - my experiences so far with drones have involved learning curves figuring out the control of and quirks of different ones. Some are really sensitive and flying can take a while to get accustomed to, which means it's not very conducive to using with smaller kids. THIS one - was one everyone could enjoy though. Simply using our hands to keep it flying around was a lot of fun - older kids could do more to guide it, while younger kids could participate with very little eye/hand coordination. Wish the charge lasted longer, but understand the trade off for the lightweight flight ability vs short battery life. Charging time was fairly short. I'd like to give more of a review on longevity, but after I played with it for a while, I took it with me to get feedback from an assorted age group - they were having so much fun with it, I didn't have the heart to take it with me when I left. I will say, we crashed it fairly hard, often, without any real damage. As others have noted - remove the (tiny) screws when taking out of the box, otherwise you'll not be near as impressed. :)
Very easy to play with and use. It does have a bit of a high pitched whine but it is not intolerable. Although I haven’t timed it, it seems to run for about 7-10 minutes between charges; long enough to enjoy playing with it but not so long that the kids start to drive me crazy with it. You can direct the motion by placing your hand under it or in front of the sensors when it is flying but it does a good job of avoiding crashes on its own, in my living room with a vaulted ceiling. I don’t know how it would operate it’s low ceilings, and I definitely would not fly it outside. I’m pretty sure you would only get one opportunity to fly it outside before it disappears into the sky, since there is really no way to have any control over it remotely. Fun toy, worth the reasonable price.
I bought these for my grandsons, ages 11,8 and 5. They had a ball with them. Much better than sitting with a remote control. They are very interactive with lots of running around and laughing. The two oldest even learned how to toss it just right so it would fly into the others hands across the room.
You do have to read the directions and calibrate them after charging. They can take some knocking around as the cage is flexible. They seem to hit the ceiling in my living room quite often, but I think this had something to do with the lighting ( recessed), as it skimmed right around my kitchen ceiling. I would never let these loose outside, you’d never see them again. Definitely the more room you have inside the better.
This was a stocking stuffer type present and I didn’t have much in the way of expectations. After using it, I’m surprised this toy isn’t more popular. After charging you turn it on and rock it back and forth for just a few seconds to calibrate it. Then toss it in the air and it takes care of itself. In an open room it moves around on its own and kids can control it with what looks like Jedi hand gestures. In a cramped room it can start acting like a fly on a window screen and bounce around until it loses control because the sensors over compensate. Even so, the propellers are contained inside the body and don’t get damaged or get thread or hair wrapped up in them like other drones. The battery only lasts for about 5+ minutes, but so does my toddler’s attention span, so it’s still a great little toy.
My 6 year old has been wanting a drone of his own, but we knew he wouldn't be able to handle anything complex. Then we found this drone. This thing is absolutely perfect for the kid and, quite frankly, all of us love it. The only complaint is the charging, which as others have noted, does not provide the ability to play with the drone for more than 10-15 minutes at a time. However, we are very happy with the purchase.
This drone is SO much fun and SO easy to use. My five y.o. son and ten y.o. daughter each have one. They are easy to get the hand of. They love playing with them, doing tricks, and playing “catch” with them. And they have been dropped, bumped, hit hundreds of times, and even taken away in the mouth of a dog, and they haven’t had one issue, not a scratch or dent! They last about 20 minutes on full on non-stop play and charge back up pretty quickly. I highly recommend this drone for little and big kids!
Even cooler than what we thought it would be!! It totally reminds me of the movie Batteries Not Included!!! My son loves it! The box says for ages 14 and above but my 8 year old isn't having any problems being careful with it. The body is very light and pretty tough. The way it is able to fly around by itself is amazing!! Definitely one of his favorite gifts not to mention we enjoy playing with it too!!
This drone is super fun. Even a toddler could play with it. You have to charge it when you receive it and it only comes with the chord for the USB and not the actual plug. Luckily, it fits into our computer and the usb phone charger base. Once it is charged all you do is toss it up and it will start working. Even if you toss it upside down it will correct itself and fly. Just be aware that it's kind of noisy and the battery doesn't stay charged longer than five to ten minutes, which is fine because that's normally how long my kids play with it at a time. It feels flimsy but it's been dropped and has run into things multiple times and still works. I also thought the price was great. I just wish it could stay charged a little longer and was a little quieter. Would still buy it again.
I wasn't sure if my 2-yr old nephews would understand the concept, but they were completely mesmerized by this toy and had fun with it. One even would sit and wait for it to recharge to play again. They did not understand that it went higher from sensing their hand, so their goal was to be able to catch it (not keep it in the air). It was surprisingly sturdy and didn't break when they did grab it multiple times. The adults also were amused and had fun playing with it too. Thanks for making me the most popular aunt, and at such an affordable price!
To be honest, when my husband purchased this for our small grandsons, my first though was what a waste of money. I was wrong. My older grandson absolutely loves this thing. He is only 14 months old, but constantly holds it out to have us launch it again. The drone is actually safe for his fingers -- even at 14 months, his fingers are too big to fit between the slots. My only complaint is that you have to charge it constantly, but on the plus side, the charging time is relatively quick. It actually worked out quite well.
I bought this as a gift for my 5yr old son. He loves it! It is by no means a drone that has precision flight, or a long flight time (maybe 6 or 7 minutes) but it is fun to just let float around, and try to "push" back and forth in a little game of "catch". It's definitly an indoor only toy, since the slightest breeze moves it around, and there are no controllers so if you fly it outside there's no telling where it will go. it's a good rainy day activity for kids.
This thing is awesome for my 4 year old! Couldn't be happier with it. Honestly its fun I fly out around once in awhile while my son is at school. Only advice I have is just keep it inside the house. It has sensors so won't run into anything, we took it to the park and it just flew off over a lake out of sight. My son was hysterical and I never expected to see it again but lucked out finding it in shallow water on the other side of the lake. Still works! This is a must buy!
I bought a kid's drone so my two grandchildren could play with it in the house. It worked great for them because it could avoid objects by itself and take cues from hand movements. Also it doesn't hurt if it touches them, and it won't fly off into the blue sky. However, my 10 yr old grandson was disappointed that it only lasts 10-15 minutes, and then you have to wait for it to recharge. He lost interest in it. I understand that at that price point, you can't expect a whole lot. I will be patient and wait for an indoor drone with more battery life to be available. It would be worth the extra money to me.
This charges up by USB port, and it was a gift for my grandson's birthday. So we very carefully took it out of the box to charge it up before we gave it to him. Actually, it already had a charge and worked just like the instructions said it would. This is a very nice drone for a kid, even the adults enjoyed it too. A nice indoor toy, safe because of the cage around the blades.
My kids love this drone! Unfortunately it broke a couple months later but I put most of the blame on the kids for being rough with it. A couple of the sensors would come unglued and a blade came off. Overall I think it’s a good product for the price. It’s very fun to run around and play with!
This is a fun product, very easy to use and play with. Simple, quick 1-2-3 instructions. They operate just as promised. The only small criticism would be that they don't last very long, maybe 5 or 6 minutes before they require a re-charge. Other than that, they pretty much exceeded my expectations. They are fascinating and fun!
I was very skepticle that this would work but it’s very cool. It worked right out of the box after charging and didn’t crash into anything. It doesn’t run for a super long time but it’s small and not expensive so that didn’t surprise me. It works remarkably well though. Lots of fun.
The whole family enjoys using this! We looked on YouTube for a video on how to operate it as the directions included don’t make it as easy as it really is. We always have fun with this item and I would recommend. I bought this for my ten year old nephew and he loves it.
Great toy but don’t bring it outside unless you’re ready to chase it down. Great indoor toy. Fun and keeps a charge for a while. Took it outside and the thing always takes off to the left?! Why? Flys away and my kids have to throw balls at it to get it to come down.
The drone is like a toy from the future. It doesn't take much to operate it - just throw it in the air and move it around using your hands. It is so much fun that it is addictive. Everyone that I show it to loves and wants to get one. The only downside is that the shell is a bit fragile. After many crashes, some parts of the connection pts of the shell starts to break but everything can be fixed with crazy glue.
The grandchildren loved these things for about a day. Now they just sit around and never get used, but the do work and from an adult perspective, they are fascinating. I just wish they'd bring them out and let me play with them more often.
Very cool little toy. Lots of entertainment for everyone.. the box came damaged but the product was fine. Purchased for my nephews 7th birthday and was a huge hit for him and the 6 and 5 year old as well.
my two boys (5 and 7) love it and of course fight over it. it is very cool how you just control it with your hands. and still works after my youngest layed on top of it crushing it. i did have to pop one of the blades back on that popped off after that incident. but still works great and is fun to play with. (for adults too)