SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It might be hard to spot in pictures, but it's hands-down the most comfortable headband I've ever worn.
I was looking for something to spice up my accessory game, and this did not disappoint! It’s both fashionable and functional, keeping my hair in place with a stylish twist
I never knew a simple headpiece could make such a difference! It’s lightweight and incredibly comfortable, meaning I can wear it all day without any discomfort. Plus, it stays in place perfectly, which is a huge bonus
This piece is an absolute must-have! It adds a sophisticated touch to any look, effortlessly transitioning from day to night. The craftsmanship is apparent in the intricate details and sturdy construction, promising longevity. I've worn it to various events, from casual get-togethers to more formal gatherings, and it's always a hit. Plus, it's comfortable enough to wear for extended periods without any issue.
I stumbled upon this accessory on a whim and it has completely transformed my approach to styling my hair. The slim, metallic piece adds a touch of elegance to any outfit, effortlessly moving from a day at the office to a night out. Its unique, wavy pattern catches the light in the most beautiful way, creating a subtle sparkle that draws the eye without being overpowering. What I particularly appreciate is the comfort; it's lightweight and doesn't dig into my scalp, a common problem I've faced with other headbands. Plus, it stays in place throughout the day, which is a godsend for someone with fine hair like mine."
It's remarkably lightweight and doesn't put pressure on your head, staying securely in place while feeling very comfortable. It looks fantastic and can easily transition from a casual look to being elegant enough for party wear.
Charming and understated.
This has been a game-changer for my accessory collection! The unique, wavy pattern is both modern and timeless, ensuring it won't go out of style anytime soon. It's surprisingly lightweight, making it easy to forget I'm even wearing it, yet it stays in place remarkably well. I've received numerous compliments every time I've worn it out, with many asking where I got such a distinctive piece
This elegant accessory is a true game-changer for my daily looks. Its slim, metallic design adds a chic touch that's both subtle and eye-catching. I love how it effortlessly elevates my outfits without being too over the top
This headpiece has been a delightful addition to my accessory collection. The slim, metallic design, with its unique wave pattern, brings an element of sophistication and modernity to any ensemble. It's strikingly beautiful yet understated, making it suitable for both everyday wear and special occasions. The comfort and quality are unmatched; it sits snugly without pinching or sliding, a feature that has made it indispensable in my daily routine. It has withstood the test of time, maintaining its shape and shine even after extensive use. This piece not only complements my style but also boosts my confidence, knowing that I have a touch of elegance adorning my hair.
As someone who loves experimenting with different hairstyles, finding an accessory that can keep up has always been a challenge. That is until I found this stunning piece. Its slim profile and intricate wave pattern add a sophisticated touch to any look, from sleek ponytails to bohemian braids. What sets it apart for me is how it balances form and function; it's not just a beautiful accessory but also a practical one that keeps my hair neatly in place without any slippage
This headband feels so comfortable on the forehead that I often forget I'm wearing it.
So happy with this purchase! It's incredibly versatile and adds a gorgeous touch to any hairstyle. I've gotten so many compliments on it already. It's comfortable too, which is a big plus
I'm thoroughly impressed with this headpiece. Its elegant design and metallic sheen add a level of sophistication to my wardrobe that I didn't know was missing. The wavy contour is not only stylish but also ensures the piece stands out in a subtle, classy way. It's incredibly lightweight, making it comfortable for all-day wear, and it fits securely, eliminating the need for constant adjustments. This accessory has proven its versatility, complementing a wide range of outfits from casual to formal. It's become my go-to for adding a finishing touch to my look, offering both style and function. The durability is also noteworthy; it's maintained its shape and luster despite regular use, a testament to its quality craftsmanship.
This accessory was the perfect choice for my wedding, and all my bridesmaids adored them!
This hair accessory is lovely, especially when worn with an updo to manage those pesky stray hairs. While some may have mentioned it's fragile, I found it quite durable as long as you handle it gently and avoid bending it excessively.
I can't recommend this enough! It's not only beautiful but also incredibly functional. The design is both chic and timeless, ensuring it complements any outfit I throw together. It's snug enough to stay put without causing any discomfort, a rare find in the world of headpieces. Plus, it's held up beautifully even after multiple wears, proving its durability and quality.
This accessory caught my eye for its elegant design and the promise of versatility, and it has not disappointed. The sleek, wavy pattern is both unique and sophisticated, making it an ideal choice for both professional settings and special occasions. I've paired it with everything from business suits to cocktail dresses, and it always adds just the right amount of polish. Moreover, its build quality is impressive, with a durability that suggests it will be a staple in my collection for a long time
This chic accessory has quickly become a staple in my collection. It’s perfect for those days when I want a touch of glamour without going overboard. The design is unique and really stands out
I'm absolutely thrilled with this headband! It's everything I was searching for: simple, elegant, and comfortable. I only wish it also came in silver. Plus, it's incredibly budget-friendly. Definitely my favorite headband!
It's not only very comfortable but also beautifully designed.